Scaled Customer Success Manager
Dropbox DocSend
Senior CRM Administrator, HubSpot
The WFS Group
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $72,000 - $115,000 per year
Job Level
Senior
About the role
- Own HubSpot configuration, optimization, and maintenance across all client accounts
- Lead CRM setup for new accounts, including integrations with dialers, schedulers, and reporting tools
- Build and maintain CRM documentation (playbooks, SOPs, workflows) for org-wide consistency
- Collaborate with the data team to align CRM with external data pipelines and dashboards
- Enforce auditing, data quality standards, and pipeline discipline while overseeing CRM auditing team
- Partner with leadership and RevOps to support forecasting and growth initiatives
- Continuously streamline workflows and improve user experience
- Act as internal escalation point and subject matter expert for HubSpot best practices
- Lead CRM onboarding for new hires and accounts to ensure smooth adoption
- Track and deliver on CRM initiatives tied to quarterly operational targets
Requirements
- Have designed, configured, and optimized HubSpot across multiple teams or orgs
- Love building scalable systems that turn scattered workflows into predictable sales engines
- Are an absolute HubSpot genius and know your way around all HubSpot functionality
- Have deployed new CRM environments from scratch — integrations, dialers, schedulers, reporting tools included
- Get energy from documenting workflows, SOPs, and playbooks that stick
- Geek out over data integrity and accurate dashboards that leadership can actually trust
- Are as comfortable building CRM architectures as you are refining automations and reports
- Have successfully led onboarding and training to ensure adoption sticks
- Enjoy collaborating with leadership to align CRM with GTM strategy
- Are passionate about standardization, scalability, and governance
- Want to be both a strategic architect and a hands-on CRM builder
