Legal Intake and Referral Specialist
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Personal Injury Legal Supervisor
The Ward Law Group, PL
contract
Posted on:
Location Type: Remote
Location: Remote • 🇭🇳 Honduras
Visit company websiteJob Level
JuniorMid-Level
About the role
- Supervise, mentor, and develop a team of Demand Specialists to ensure top-tier performance and case outcomes.
- Review demand packages for accuracy, completeness, and legal soundness prior to attorney review.
- Assign and monitor case progress daily to ensure all deadlines and KPIs are met.
- Identify bottlenecks and implement process improvements to enhance case turnaround.
- Conduct regular case and call audits to ensure proper client communication and documentation.
- Lead provider meetings to address delays, clarify expectations, and strengthen partnerships.
- Handle client escalations with empathy and professionalism to maintain satisfaction and trust.
- Track and analyze individual and team metrics, providing coaching and accountability where needed.
- Collaborate with management on strategy, performance reviews, and training initiatives.
- Stay current on firm procedures, ensuring all SOPs and training materials reflect best practices.
- Participate in recruiting, interviewing, onboarding, and training new team members.
Requirements
- Minimum 2 years of leadership or supervisory experience in a personal injury law firm (e.g., case manager, demand writer, pre-litigation team lead, or similar role).
- Strong understanding of the personal injury process — from treatment to demand and negotiation.
- Bilingual (English/Spanish) required.
- Excellent written and verbal communication skills.
- Highly organized with the ability to manage multiple priorities in a deadline-driven environment.
- Strong attention to detail and problem-solving abilities.
- Empathetic, professional, and client-centered approach.
- Proficient with case management systems and related software tools.
Benefits
- Work From Home Set-Up Requirements
- Computer: Windows: Windows 10, Intel i5 (8th Gen+) or 2ghz and 8 cores, 16 GB RAM, 256 GB SSD
- Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
- Display: Full HD (1920x1080)
- Network: Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
- Internet Speed: 30 Mbps download, 15 Mbps upload
- Latency: Under 100 m.
- Other: Noise-canceling headset Preferably with a 3.5mm connection. 720p webcam for meetings, huddles and trainings.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementdemand writingnegotiationprocess improvementcase auditingperformance metricsKPI trackingclient communicationonboardingtraining
Soft skills
leadershipmentoringorganizational skillsproblem-solvingattention to detailempathyprofessionalismclient-centered approachcommunication skillstime management