Senior Solutions Engineer

The Walt Disney Company

full-time

Posted on: 9/17/2025

Origin: • 🇺🇸 United States • California, New York

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💰 $132,500 - $177,600 per year

Senior

AWSDistributed SystemsDynamoDBMySQLPMPSQL

About the role

Responsible for owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
Investigate complex issues, diagnose product bugs, and resolve requests
Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
Contribute to the development of best practices, team processes, and peer training
Be a leader by example within the team

Bachelor’s degree in Information Technology, Computer Science, Mathematics, Business, or a related discipline.
5+ years of experience in ad technology, operations, support, or incident management.
Strong understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP), and Programmatic Guaranteed (PG) deal types.
Comprehensive grasp of online video and display advertising and monetization, including advanced strategies and emerging trends.
Deep understanding of IAB specs OpenRTB, VAST/VPAID/VMAP, and other relevant industry standards.
Extensive working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel, or similar systems, including complex troubleshooting and optimization.
Proven experience managing and optimizing a support ticket queue in JIRA, Zendesk, or similar systems, with a focus on process improvement and team efficiency.
Fluency in SQL with advanced query capabilities.
Extensive experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive, including performance tuning and data architecture.
Expert working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty, or similar platforms), including alert configuration, dashboard creation, and incident response automation.