The Walt Disney Company

Lead Solutions Engineer

The Walt Disney Company

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Washington

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Salary

💰 $132,500 - $177,600 per year

Job Level

Senior

Tech Stack

AWSDistributed SystemsDynamoDBMySQLPMPSQL

About the role

  • Owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
  • Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
  • Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
  • Investigate complex issues, diagnose product bugs, and resolve requests
  • Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
  • Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
  • Act as a leader by example on the team, contributing to the development of best practices, team processes, and peer training
  • Ability to think on your feet during challenging situations, adapting to change
  • Able to communicate in multiple avenues to multiple levels of leadership successfully

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Mathematics, or a related discipline; and/or relevant experience
  • 7+ years of experience in ad technology, operations, support or incident management
  • Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types
  • Strong grasp of online video and display advertising and monetization
  • Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP
  • Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system
  • Experience managing a support ticket queue in JIRA, Zendesk, or similar system
  • Fluency in SQL
  • Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
  • Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)