Operations Systems Analyst
The Walt Disney Company
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • California • Texas • United States
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Salary
💰 $62,200 - $83,300 per year
About the role
- Provision, modify, and deactivate user accounts across WFM and CRM platforms in accordance with HR and IT protocols
- Assign and maintain user roles, skills, and access levels based on business function and operational requirements
- Serve as the primary point of contact for troubleshooting CXone user settings and validating profile configurations prior to escalating to NICE System Management
- Ensure IEX system configurations support accurate forecasting, planning, and user interfacing aligned with business operations
- Conduct regular audits of system permissions and access logs to ensure compliance with internal and regulatory standards
- Maintain and update system settings, queues, and routing configurations to support evolving operational needs
- Collaborate with IT, HR, and WFM teams to support seamless onboarding and integration between systems, including HRIS and CRM platforms
- Document procedures, access changes, and configuration updates to support transparency and audit readiness
Requirements
- Bachelor’s degree in Information Systems, Business Administration, or related field preferred
- 2+ years of experience in IT operations, WFM systems administration, or user access management
- Hands-on experience with NICE, CXone, IEX, Salesforce, Sprout Social, Verint, Genesys, or similar platforms
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package
- full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user account provisioninguser access managementsystem configurationauditingtroubleshootingforecastingplanningdocumentationWFM systems administrationIT operations
Soft Skills
collaborationcommunicationproblem-solvingattention to detailorganizational skills