The Vomela Companies

Customer Service Representative

The Vomela Companies

full-time

Posted on:

Location Type: Office

Location: High Point • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
  • Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
  • Resolve customer questions and problems as they arise
  • Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales

Requirements

  • High School diploma or equivalent experience
  • Two years of college preferred
  • One year of experience in the printing of graphics industry
  • One year of experience in customer relations
  • Excellent interpersonal and communication skills
  • Problem solving ability
  • Ability juggle numerous tasks and withstand pressure
  • Ability to fluently communicate, both in writing and verbally in English
  • Basic computer skills
  • Ability to establish and maintain positive relationships with customers and coworkers.
Benefits
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
  • Health insurance
  • 401(k) matching
  • Flexible work hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer relationsprintingjob schedulingproofreadingjob quotingworkflow managementdata entrysales reportingaccount analysis
Soft Skills
interpersonal skillscommunication skillsproblem solvingmultitaskingstress managementrelationship building
Certifications
High School diplomacollege degree (preferred)