Customer Service Representative
The Vomela Companies
full-time
Posted on:
Location Type: Office
Location: High Point • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
- Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
- Resolve customer questions and problems as they arise
- Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales
Requirements
- High School diploma or equivalent experience
- Two years of college preferred
- One year of experience in the printing of graphics industry
- One year of experience in customer relations
- Excellent interpersonal and communication skills
- Problem solving ability
- Ability juggle numerous tasks and withstand pressure
- Ability to fluently communicate, both in writing and verbally in English
- Basic computer skills
- Ability to establish and maintain positive relationships with customers and coworkers.
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Health insurance
- 401(k) matching
- Flexible work hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationsprintingjob schedulingproofreadingjob quotingworkflow managementdata entrysales reportingaccount analysis
Soft skills
interpersonal skillscommunication skillsproblem solvingmultitaskingstress managementrelationship building
Certifications
High School diplomacollege degree (preferred)