The Universal Group

Business Development Rep

• Account Management & Client Relationship Development: Serve as the principal point of contact for accounts within the assigned territory.
• Develop, manage, and continuously improve a systematic approach to managing key accounts.
• Build and foster a strong referral network to generate new revenue opportunities.
• Maintain ongoing communication with clients to ensure satisfaction and long-term retention.
• Follow up with customers on open proposals, renewals, and action items from meetings.
• Conduct regular client visits to identify upselling and cross-selling opportunities.
• Business Development & Revenue Growth: Develop new business by analyzing account potential; initiating, developing, and closing sales opportunities.
• Prospect and qualify leads within construction, infrastructure, utilities, municipal, and related sectors.
• Recommend new applications, service enhancements, and tailored traffic control solutions.
• Execute strategic territory plans to expand market share and exceed revenue targets.
• Achieve monthly, quarterly, and annual sales goals.
• Sales Strategy, Proposals & Contract Management: Demonstrate a complete understanding of pricing models, proposal structures, and service agreements.
• Prepare detailed proposals and bids addressing identified client needs.
• Gather and submit comprehensive business information for tenders and presentations.
• Negotiate pricing, contract terms, and service agreements in alignment with company guidelines.
• Ensure compliance with contractual terms, reporting requirements, and renewal timelines.
• Operational Collaboration & Service Excellence: Lead and maintain strong sales-to-operations collaboration to ensure customer expectations and service requirements are met.
• Coordinate with operations to confirm project feasibility, scheduling, and resource allocation.
• Address service concerns promptly and support resolution to maintain client satisfaction.
• Ensure smooth transition from contract execution to operational delivery.
• Reporting, Forecasting & CRM Management: Maintain accurate records of all sales and prospecting activities including calls, presentations, closed sales, and follow-up actions within CRM.
• Provide weekly, monthly, and quarterly sales forecasts to senior leadership.
• Analyze pipeline metrics, proposal-to-close ratios, and territory performance data.
• Contribute to annual territory planning and strategic growth discussions.

Business Development Manager

• Strategically identify and pursue new business opportunities through diverse channels, leveraging industry insights and market trends.
• Drive the expansion of opportunities within a robust sales pipeline, generating new revenue streams through effective lead generation.
• Proactively manage a robust sales pipeline, overseeing the progression of opportunities from identification to closure.
• Develop and implement dynamic strategies for revenue and market share expansion, emphasizing sustainable profitability.
• Act as the primary point of contact for major customer accounts, fostering enduring relationships and ensuring client satisfaction.
• Conduct comprehensive research to identify growth sectors aligned with our service offerings and strategic objectives.

Business Development Manager

Business Development Representative