Develop and implement best-in-class policies and documentation for supporting the Trevor IT & Security platforms
Ensure the secure handling and protection of highly confidential and sensitive data across IT systems and infrastructure
Define requirements for and conduct regular security and performance audits on networks, endpoints, and cloud/SaaS services in alignment with industry best practices
Monitor and report on IT&S Infrastructure Team volume, bandwidth, and survey metrics
Identify and act on opportunities to improve software platforms, security systems, and other aspects of IT Infrastructure
Create, maintain, and regularly test the organization's disaster recovery plan
Proactively track and mitigate cybersecurity threats and manage the organization’s cybersecurity training program
Support the Technology Support Manager in developing content, training, or documentation to help proactively prevent recurring Infrastructure issues that impact staff
Act as an escalation point for advanced issues involving IT Infrastructure systems and platforms
Monitor the performance of the IT&S Infrastructure Team with a focus on support and professional development through the use of weekly 1:1 meetings, individual development plans, and other appropriate tools
Contribute to and facilitate the continuous improvement of the IT & Security Knowledgebase
Participate in the development of the verticals budget, workforce plan, strategic plan, and other processes as requested
Demonstrate fair, ethical, and equitable business practices
Handle sensitive and confidential matters with the utmost discretion and integrity
Learn eagerly, share knowledge appropriately, and improve continuously
Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
Work, communicate, and collaborate effectively with others
Demonstrate attention to detail and accuracy in all work
Demonstrate a commitment to fostering and maintaining an environment of belonging
Organize and report on the Infrastructure teams projects and tasks to the Director of IT & S.
Other relevant duties and responsibilities as assigned

Requirements

3 or more years of combined education, work, and/or certification experience with demonstrated expertise in IT and Security planning, implementation, and maintenance.
2 or more years of experience in Information Technology Management.
Proficiency in:
- Identity Access Management
- Help Desk Support
- Automation
- Business Continuity and Disaster Recovery
- Leading small impactful teams
- Project management and delegation
Proficiency in spoken and written English.

Benefits

Comprehensive health coverage, including plans that support various gender affirmation care needs
Mental health resources, with access to virtual care and a variety of in and out of network options for support
403(b) retirement plan with a 3% employer match, vesting over three years
Generous paid time off and company holidays to rest and recharge
Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Identity Access ManagementHelp Desk SupportAutomationBusiness ContinuityDisaster RecoveryProject ManagementSecurity AuditsCybersecurityIT InfrastructurePerformance Monitoring

Soft Skills

PlanningProblem-solvingMultitaskingCommunicationCollaborationAttention to DetailEthical PracticesDiscretionContinuous ImprovementLeadership