Client Operations Director
The Treetop ABA
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, New Mexico, North Carolina, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $90,000 per year
Job Level
Lead
About the role
- Lead, coach, and mentor multi-state Operations Managers
- Ensure operational excellence, including client satisfaction, service fulfillment, and technician engagement
- Oversee complex client escalations and service disruptions with a family-centered approach
- Partner with leadership to scale operations, standardize workflows, and drive continuous improvement
- Track performance metrics, identify risks, and implement solutions that make a real impact
Requirements
- 5+ years in healthcare, behavioral health, ABA, or multi-site operations
- 3+ years leading managers or senior teams
- Strong coaching and performance management skills
- Experience with clinic-based and/or home-based care
- Comfortable with EMRs, scheduling systems, and Salesforce (preferred)
- Bachelor’s degree preferred (advanced degree a plus)
Benefits
- Medical, dental, and vision insurance
- Life insurance + short- & long-term disability
- Paid time off & paid holidays
- 401(k) with company match
- Competitive salary: $80K–$90K
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance managementcoachingservice fulfillmentclient satisfactionrisk identificationsolution implementation
Soft skills
leadershipmentoringcommunicationorganizational skillscontinuous improvement