The TJX Companies, Inc.

Customer Experience Coordinator, Key Carrier

The TJX Companies, Inc.

full-time

Posted on:

Location Type: Office

Location: Carmel • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $14 - $15 per hour

Job Level

Junior

About the role

  • The Key Carrier role is an elevated extension of the Coordinator role.
  • Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store.
  • Role models exceptional customer service.
  • Creates a positive internal and external customer experience.
  • Promotes a culture of honesty and integrity; maintains confidentiality.
  • Acts as Manager on Duty adhering to company policy and procedure.
  • Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
  • Addresses immediate customer service issues and provides appropriate coaching to Associates.
  • Exercises discretion regarding customer service policies to satisfy customers.
  • Maintains accurate Associate coverage in service areas for a positive customer experience.
  • Ensures Associates adhere to all operational procedures.
  • Ensures opening/closing procedures are executed according to company guidelines.
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
  • Provides and accepts recognition and constructive feedback.
  • Provides feedback, recognition and coaching to Associates.
  • Partners with Management on Associate training needs to increase effectiveness.
  • Ensures adherence to all labor laws, policies, and procedures.
  • Promotes credit and loyalty programs.
  • Supports and participates in shrink reduction goals and programs.
  • Promotes safety awareness and maintains a safe environment.
  • Other duties as assigned.

Requirements

  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem solving skills
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail, 6 months leadership experience
Benefits
  • Associate discount
  • EAP
  • smoking cessation
  • bereavement
  • 401(k) Associate contributions
  • child care & cell phone discounts
  • pet & legal insurance
  • credit union
  • referral bonuses
  • 401(k) match (for those who meet service or hours requirements)
  • medical/dental/vision (for those who meet service or hours requirements)
  • HSA (for those who meet service or hours requirements)
  • health care FSA (for those who meet service or hours requirements)
  • life insurance (for those who meet service or hours requirements)
  • short/long term disability (for those who meet service or hours requirements)
  • paid parental leave (for those who meet service or hours requirements)
  • paid holidays/vacation/sick (for those who meet service or hours requirements)
  • auto/home insurance discounts (for those who meet service or hours requirements)
  • scholarship program (for those who meet service or hours requirements)
  • adoption assistance (for those who meet service or hours requirements)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecoachingproblem solvingmerchandise flowoperational procedureslabor lawssafety awarenessshrink reduction
Soft Skills
leadershipteam playerflexibilitycommunicationorganizational skillsattention to detailmulti-taskingdiscretion