The TJX Companies, Inc.

Customer Experience Coordinator

The TJX Companies, Inc.

full-time

Posted on:

Location Type: Office

Location: Murray • Kentucky • United States

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Salary

💰 $13 - $14 per hour

Job Level

Junior

About the role

  • Responsible for promoting an excellent customer experience
  • Oversees a team of Associates at front of store ensuring prompt, courteous customer service
  • Leads by example by engaging and interacting with all customers
  • Maintains a clean and organized store
  • Role models outstanding customer service
  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned

Requirements

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience
Benefits
  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses
  • 401(k) match (for those who meet service or hours requirements)
  • Medical/dental/vision (for those who meet service or hours requirements)
  • HSA (for those who meet service or hours requirements)
  • Health care FSA (for those who meet service or hours requirements)
  • Life insurance (for those who meet service or hours requirements)
  • Short/long term disability (for those who meet service or hours requirements)
  • Paid parental leave (for those who meet service or hours requirements)
  • Paid holidays/vacation/sick (for those who meet service or hours requirements)
  • Auto/home insurance discounts (for those who meet service or hours requirements)
  • Scholarship program (for those who meet service or hours requirements)
  • Adoption assistance (for those who meet service or hours requirements)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
merchandising techniquescustomer servicePOS systemstrainingcoaching
Soft skills
communicationorganizational skillsattention to detailteam playerflexibilityleadershipcustomer experienceproblem-solvingmentoringfeedback