The Tech7 Company

Business Analyst

• Provide tactical support to field client users related to transformation of legacy systems onto a new Salesforce platform
• Support defining data needs and assist design of plans to achieve those data needs
• Support those engaged in reporting, data query, and analysis, by coordinating data information, and business planning/operations to help prospecting decision making
• Support performance metric reporting, dashboard development, and administrative support to end users in the proper operation/use and modification of metric deliverables
• Support system users in utilizing the application for data analysis of business information including historical, current, and predictive views of operations
• Support training and assistance, support dashboard usage and development, help with historical and predictive view
• Ensure system end users are identified and trained to understand the capabilities of the systems and the various gaps that may exist,
• Troubleshoot and respond to system end-user issues, bridging the gap between operations and system development entities, identifying common issues and developing resolutions
• Assist System Analyst by providing analysis that supports evaluation of proposed configuration changes
• Provide feedback to customer management and share CRM best practices, standardization, manpower analysis, and refining the requirements
• Support planning, inform development, and support roll-out of Salesforce new features through analysis of reports, views, activity logs, and other Salesforce capabilities
• Travel, if deemed necessary, to conduct training and support to field locations
• Maintain a list of tasks underway for transparency, tracking, status, and history;
• Support the entire software developmental life cycle to include analyzing the hardware and software while keeping lines of communication open with stakeholders.