The Suddath Companies

Sales

• Lead, mentor, and develop a team of Sales Executives responsible for selling services within the assigned business line.
• Hold accountability for team sales performance, including revenue attainment, activity expectations, pipeline development, and forecast accuracy.
• Conduct regular 1:1s, pipeline reviews, and performance coaching sessions to drive execution and improve sales effectiveness.
• Collaborate closely with Operations, Pricing, and Solutions Engineering to ensure solutions are aligned with operational capabilities and customer requirements.
• Provide support during customer meetings, discovery sessions, solution presentations, and facility tours to help advance and close strategic opportunities.
• Reinforce a high-performance culture centered on accountability, collaboration, and continuous improvement.
• Own a personal revenue quota, actively managing a pipeline of new business opportunities.
• Proactively identify, pursue, and close opportunities within the assigned business line, contributing directly to overall revenue growth.
• Manage the full sales cycle, including prospecting, discovery, RFP/RFQ responses, pricing presentations, and negotiations.
• Build and maintain strong relationships with prospects and customers across relevant industry verticals.

Business Line Sales Director – Contract Logistics

Supply Chain

• Leading a team of Sales Executives responsible for selling services within the assigned business line
• Conducting regular 1:1s, pipeline reviews, and performance coaching sessions to drive execution and improve sales effectiveness
• Collaborating closely with Operations, Pricing, and Solutions Engineering to ensure solutions are aligned with operational capabilities and customer requirements
• Providing support during customer meetings, discovery sessions, solution presentations, and facility tours to help advance and close strategic opportunities
• Owning a personal revenue quota, actively managing a pipeline of new business opportunities
• Proactively identifying, pursuing, and closing opportunities within the assigned business line, contributing directly to overall revenue growth
• Managing the full sales cycle, including prospecting, discovery, RFP/RFQ responses, pricing presentations, and negotiations

Business Line Sales Director – Supply Chain

Account Executive

• The Sr Sales Executive is responsible for driving revenue growth through the identification and development of high-value business opportunities
• Manage the full sales cycle, including closing deals, maintaining client relationships, and coordinating with operations to ensure successful service delivery
• Proactively identify and pursue new business opportunities through cold calling, emailing, and CRM outreach
• Conduct market research to identify potential customers and build targeted contact lists
• Qualify leads and schedule meetings with prospects to assess logistics needs and present brokerage solutions
• Mentor junior sales staff, providing guidance and support to enhance team performance and development

Senior Sales Executive - Brokerage

• Drive sales activity as it relates to new business opportunities and customer diversification
• Establish and nurture new customer relationships
• Support and execute our Go to Market strategy
• Support the development of the NXTPoint sales strategy for the Contract Logistics vertical to support future growth
• Actively market and effectively manage an assigned territory for new prospect/client development

Sales Executive – Contract Logistics

Customer Support

• This position is responsible for counseling and educating the customer on all moving-related service needs.
• This position’s main purpose is to liaison between the customer, client, Suddath Account Manager and all service providers with an overall goal of creating an exceptional experience.
• Perform introductory and pre-move counseling call meeting the client’s SLA.
• Perform, with the customer moving, all pre-move calls, pack/load/delivery calls, etc.
• Manage the day-to-day customer service needs of all customers and clients.
• Provide clear communication, both verbal and written to all customers and clients.
• Provides timely and accurate information in response to incoming customer phone and email messages.
• Analyze survey results to identify items outside of the client policy and communicate those with the customer or seek exception approval from the client when appropriate.
• Process customer files according to established client policies.
• Ensure proper COD collection is obtained for overages.
• Update and maintain operating system with accurate and timely data in all platforms, including the client’s management system.
• Perform daily workflow tasks and ensure all contact points are made on each move within the assigned timeframe.
• Obtain actual services rendered (i.e. weight, labor, etc.) prior to delivery and communicate with the client or customer any additional COD charges outside the client’s relocation policy.
• Timely management of the collection of these overages prior to delivery.
• Maintain acceptable post-move survey scores that align with client SLA’s and/or Suddath internal goals and SLA’s.

Customer Experience Coordinator

• Build and expand a portfolio of clients by networking and marketing across regions and industries.
• Prepare presentations and sales visits tailored to clients' national operations and unique needs.
• Establish yearly sales goals and implement plans to meet or exceed targets.
• Act as a technical advisor, providing clients with solutions that include hardware, software, professional services, and managed services.
• Perform on-site surveys and customer demos, as needed, across various locations.
• Work closely with architects, interior designers, general contractors, electricians, and other trade partners to deliver cohesive solutions.
• Collaborate with manufacturers, strategic partners, and internal teams nationwide to support client projects.
• Drive standards-based solutions with recommended maintenance and managed services tailored to national clients.

Business Line Sales Director – Contract Logistics

Business Line Sales Director – Supply Chain

Senior Sales Executive - Brokerage

Sales Executive – Contract Logistics

Customer Experience Coordinator

National Commercial Technology Sales Executive