The Suddath Companies

Chief Marketing Officer

• Design and implement a comprehensive sales strategy that maximizes revenue and margins across all products, services, and markets
• Lead, manage, and scale sales teams (regional and national) with a focus on performance, accountability, and results
• Oversee the creation of sales strategies, incentive structures, and go-to-market plans
• Establish and track key performance indicators (KPIs) that drive sales productivity and predictability
• Introduce modern sales methodologies, CRM optimization, and forecasting processes to drive performance excellence
• Develop sales enablement programs, training, and tools that elevate team capabilities
• Develop and articulate differentiated market positioning and value proposition that strengthens the company’s brand in competitive landscapes
• Analyze market trends, competitor movements, and customer behavior to identify new opportunities and areas of risk
• Drive go-to-market strategies for new product launches, market expansion, and customer segments
• Collaborate with the President and leadership team on strategic planning and corporate direction
• Represent the commercial voice at the executive table, contributing to cross-functional decisions
• Champion a customer-first culture, ensuring exceptional service delivery, retention, and satisfaction
• Identify, negotiate, and establish strategic partnerships to support growth and innovation

Chief Commercial Officer – Workplace Solutions

Account Executive

• Support the strategy and vision of the Final Mile/Home Delivery vertical as it relates to new business opportunities and customer diversification.
• Establish and nurture new customer relationships.
• Support and execute our Go to Market strategy.
• Participate in specified industry conferences on national, regional and local basis.
• Develop and maintain positive and professional relationships with all members of the team, customers, clients and service partners.

Sales Executive – Final Mile, Home Delivery

Operations

• Responsible for the overall execution and performance of the assigned operation area(s).
• Oversight includes responsibility for the financial health of the assigned operation(s).
• Develops and manages the operation(s) overall performance strategy.
• Responsible for overseeing New Customer Implementations.
• Manages P&L responsibilities ensuring decisions and practices coincide with budgetary goals.
• Ensure that practices, policies, and procedures are in place and consistently implemented.
• Negotiates with Vendors, Contractors, and Service Providers to secure best value/service standards are met.
• Institution of Lean management and/or other management strategies such as continuous improvement plans.
• Track key performance measurements and ensure process improvement strategies are identified and incorporated.
• Keeps senior leadership well informed of all matters relating to performance, personnel issues, customer developments or concerns, etc.
• Conduct meetings and training sessions designed to inform and improve upon performance of staff members.
• Ensure operational leadership team is adequately prepared for success.
• Evaluate staff performance – expanding, modifying, and/or abandoning strategies and/or tactics as necessary, based on conclusions reached.
• Establishing effective communication and relationships with customers to ensure performance measurements and goals are understood/achieved.
• Implement and enforce company policies, standards, and procedures.
• Develop, recommend, and manage annual operation budget.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal, and State legislation pertaining to personnel, equipment and building matters.
• Coordinates, resolves, and responds to issues as they pertain to the Operations performance.
• Works cohesively with other departments to ensure alignment with company initiatives and programs.

Director of Operations – Final Mile

• Lead the operational managers and support their overall performance
• Identify high performing team members addressing next steps as needed
• Coach, motivate and reward appropriately
• Perform annual evaluations
• Address under performance through corrective actions
• Establish and enforce roles and responsibilities in each assigned location to drive efficiency and customer satisfaction scores
• Establish and enforce policies, procedures and protocols to drive operational effectiveness and ensure adherence across operations and the company
• Provide oversight and guidance regarding the selection of independent contractors/drive teams to assist in meeting capacity needs
• Assist in the development of the business plan needs for each location for annualized equipment, vehicle, and staffing needs for budgetary establishment purposes
• Exhibits active involvement in learning and reviewing P&L performance ensuring decisions and practices coincide with budgetary goals
• Actively review key performance measurements and ensure process improvement strategies are identified and incorporated
• Engages with clients in weekly, monthly, and quarterly business reviews for your assigned markets
• Conduct meetings with reporting leaders to improve team and contractor quality metrics
• Assist and support Leaders in achieving Safety and Quality requirements, engaging and connecting with across teams as needed
• Establish effective communication and relationships with customers and clients to ensure performance measurements and goals are understood and achieved
• Review claims activity within Region and perform root cause analysis to determine corrective actions and minimize future risk
• Works with leadership to design and implement strategies to improve overall performance per client scorecard and address customer escalations
• Leads cross functional partnership across multiple levels/departments within the organization to define and implement best practices and achieve overall success within the operations
• Ensures appropriate support is provided in varying areas of operations that may be needed.

Regional Operations Manager – Final Mile

Manager

• Directly manage space planning, design, furniture and relocation management activity comprised of durational project work and ongoing program activity
• Cultivate and manage furniture solution opportunities in support of Suddath’s exclusive global furniture relationship
• Integrate industry best practices into Suddath’s furniture and relocation management process
• Act as a content expert in project and program related furniture and relocation management
• Act as a content expert for best practices in workplace design, space, furniture and relocation planning; provide subjective recommendations to client on their analysis
• Plan entire move schedule with client, i.e. floor plan, occupancy planning, design floor space for new space and reconfigure existing plans

Relocation and Furniture Manager

Content Writer

• The Proposal Writer is responsible for supporting the Client Solutions team with persuasive, response-focused content for a range of projects, including RFIs, RFPs, presentations and miscellaneous sales communications for prospective and current clients.
• Manage and schedule resources, project timelines and production efforts to ensure timely completion and submission of RFX and presentation projects
• Work closely with the Client Solutions Teams (Business Development/Account Management) in reviewing RFI/RFPs to determine the scope of each project and identify the key deliverables
• Collaborate with Client Solutions, pricing, legal, operations and other subject matter experts (SMEs) on the best ways to represent our solutions, service offerings in proposals and presentations
• Develop clear and concise written content that effectively communicates Sterling Lexicon's value proposition and solutions
• Deliver proposal responses to the SVP, Sales/or Client Solutions Team within agreed deadlines, escalating issues where required
• Ensure proposals are tailored to the specific needs of each client, showcasing our ability to meet and exceed their exact tender requirements
• Attend bid kick-off meetings and follow up meetings to ensure deadlines are met
• Maintain the proposal toolkit, ensuring the latest templates and documents are always available and up to date
• Assist with optimizing and maintaining HubSpot CRM to ensure data hygiene, streamline workflows, and enhance usability for business development and marketing teams.
• Leverage AI tools within the CRM to support business development efforts, improve efficiency, and drive actionable insights.
• Collaborate with cross-functional teams to ensure CRM data accuracy and alignment with organizational goals.
• Assist in crafting marketing-style copy that aligns with SEO best practices, driving organic traffic and improving search engine rankings.
• Develop and refine a variety of marketing assets, including advertising copy, landing pages, sales collateral, and case studies, to support lead generation and brand positioning.