Provide post-project services (such as infrastructure, virtualization, networking, cybersecurity and other IT/OT services) and automation solutions for installed customer base.
Support and advise customers on a range of IT/OT and virtualization platform recommendations to solve customer pain, optimize business value, and enhance customer satisfaction.
Day-to-day technical support and help desk for customer contracts to support their IT/OT systems.
Manage the completion of contract obligations with oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities.
Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities.
Troubleshoot IT/OT and automation control systems at various levels to resolve customer problems efficiently.
Provide timely and thorough communication to customers in both written and oral format.

Requirements

BS Degree in Computer Science, Chemical Engineering, Electrical Engineering or equivalent.
3+ years delivering industrial control system/infrastructure solutions.
Must have either of:
- 2 years of DeltaV systems experience (hardware, troubleshooting/RCA, upgrading/patching, and/or virtualization).
- 3 years of other Manufacturing/Laboratory OT systems experience (troubleshooting/RCA, integration, networking and administration, lifecycle management, upgrading/patching).
- 3 years of IT experience as a service provider (virtualization, networking, cybersecurity, troubleshooting/RCA, upgrading/patching).
Must have 2 years of experience in Life Sciences Industry.
Familiar with cGMP, GDP, quality/regulatory requirements, FAT/SAT/CQV.
Demonstrated increasing level of responsibility supporting OT systems.
Familiar with analog and discrete signaling, virtualization, serial and ethernet communications and hardware, technical drawings including: P&IDs, electrical schematics, loop drawings, network architecture drawings.
Soft Skills:
- Infinite Leadership mentality and interest in coaching/mentoring
- Collaboration and team work
- Time management and reporting
- Detail oriented, good documentation skills
- Critical thinking and problem solving
- Ability to assess risk through review of documentation and KBAs.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

infrastructure solutionsvirtualizationnetworkingcybersecuritytroubleshootingRCAupgradingpatchingautomation control systemsindustrial control systems

Soft Skills

leadershipcoachingmentoringcollaborationteamworktime managementdocumentationcritical thinkingproblem solvingrisk assessment