The Stellix Group

Full-stack Engineer

• Provide day-to-day technical support and help desk for customer contracts to support their IT/OT systems
• Following triage, demonstrate situational awareness for escalation to more senior engineering members or the software vendors factory support
• Liaison with Emerson, Rockwell, Dell, VMWare, Cisco, and other third-party partners
• Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results
• Manage the completion of these contract obligations with some oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities
• Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities in a Microsoft OS environment, often utilizing either VMWare or HyperV virtualization platforms
• Be able to provide technical leadership and mentoring to less senior engineers
• Support design and build activities for Life Science customers and others in a Quality controlled methodology
• Involve extensive documentation, internal testing, Factory Acceptance Testing, Site Acceptance Testing and site commissioning services as assigned
• Troubleshoot IT/OT and automation control systems at the virtual, physical network, controller, and I/O level, in order to resolve customer problems in an efficient manner and keep their system running or the project on schedule
• Provide lifecycle engineering solutions in the areas of server, workstation, networking, software configuration, digital bus, DeltaV hardware, virtualization, alarm management or other areas of expertise
• Provide timely and thorough communication to customers in both written and oral format
• Demonstrate an organized and methodical approach to troubleshooting and problem solving
• Execute contract or project deliverables following direction, and/or by following established procedures or guidelines
• Work towards completion of the DeltaV Field Service Associate certification, as well as other certifications as assigned
• Actively involve/inform Account Managers of potential opportunities identified through customer engagements to help drive service expansion and increased customer satisfaction
• Support to improve the long-term growth of Stellix Global Services IT/OT business through supporting business development, maintaining and improving customer relations, and supporting internal programs for continuous improvement and efficiency
• Under supervision, execute installed-base lifecycle projects within budget and schedule, and take ownership for project quality and customer value outcome
• Provide 24x7 support for customer emergencies under a monthly rotating assignment roster
• Comply with all Stellix Global Services requirements for business processes including time entry, site visit reports and all other documentation according to internal procedures

Senior IT/OT Engineer

Engineer

• Participate in all technical aspects the group is responsible for including product development, project engineering and site support
• Receive wide level of exposure to all aspects of the modern IT/OT environment
• Function as Team Lead for Virtualization and Network/Service Infrastructure activities and strategy
• Author functional specifications / high-level design
• Identify project risks and develop mitigation strategy
• Work with Project Management to ensure project budget, schedule and quality
• Train and mentor junior team members
• Travel within the Greater Boston area, minor additional travel within US or abroad

IT/OT Engineer II

• Provide post-project services (such as infrastructure, virtualization, networking, cybersecurity and other IT/OT services) and automation solutions for installed customer base.
• Support and advise customers on a range of IT/OT and virtualization platform recommendations to solve customer pain, optimize business value, and enhance customer satisfaction.
• Day-to-day technical support and help desk for customer contracts to support their IT/OT systems.
• Manage the completion of contract obligations with oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities.
• Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities.
• Troubleshoot IT/OT and automation control systems at various levels to resolve customer problems efficiently.
• Provide timely and thorough communication to customers in both written and oral format.

IT/OT Engineer III

• Day-to-day technical support and help desk for customer contracts to support their IT/OT systems.
• Following triage, demonstrate situational awareness for escalation to more senior engineering members or the software vendors factory support.
• Liaison with Dell, VMWare, Cisco, and other third-party partners.
• Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results.
• Manage the completion of these contract obligations with some oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities.
• Support lifecycle solutions IT/OT Team Leads with infrastructure network design, installation, commissioning and maintenance activities in a Microsoft OS environment, often utilizing either VMWare or HyperV virtualization platforms.
• Be able to provide technical leadership and mentoring to less senior engineers.
• Support design and build activities for Life Science customers and others in a Quality controlled methodology.
• Involve extensive documentation, internal testing, Factory Acceptance Testing, Site Acceptance Testing and site commissioning services as assigned.
• Troubleshoot IT/OT and automation control systems at the virtual, physical network, controller, and I/O level, in order to resolve customer problems in an efficient manner and keep their system running or the project on schedule.
• Provide lifecycle engineering solutions in the areas of server, workstation, networking, software configuration, digital bus, DeltaV hardware, virtualization, alarm management or other areas of expertise.
• Provide timely and thorough communication to customers in both written and oral format.
• Demonstrate an organized and methodical approach to troubleshooting and problem solving.
• Execute contract or project deliverables following direction, and/or by following established procedures or guidelines.
• Work towards completion of the DeltaV Field Service Associate certification, as well as other certifications as assigned.
• Actively involve/inform Account Managers of potential opportunities identified through customer engagements to help drive service expansion and increased customer satisfaction.
• Support to improve the long-term growth of Stellix Global Services IT/OT business through supporting business development, maintaining and improving customer relations, and supporting internal programs for continuous improvement and efficiency.
• Under supervision, execute installed-base lifecycle projects within budget and schedule, and take ownership for project quality and customer value outcome.
• 24x7 support for customer emergencies under a monthly rotating assignment roster.
• Comply with all Stellix Global Services requirements for business processes including time entry, site visit reports and all other documentation according to internal procedures.

Project Manager

• Drive all areas of project execution to successfully deliver highly complex and time sensitive projects.
• Our projects generally include multiple technical deliverables being orchestrated in parallel.
• Delivery responsibilities such as customer management, team management, high level technical direction, commercial management (contracts/POs), and schedule/resourcing management.
• Detailed budget management including planning and financial management of both lump sum and time & materials projects
• Resource planning, estimating, coordination, communication, and reporting skills are integral
• Site visits and direct client interface.
• Travel can be up to 50%-day travel within the Greater Boston area, or can go stretches with zero travel (remote work).
• Occasional project assignments may require full time on-site presence.
• Create and deliver presentations to all levels of the organization
• Continuously improve the effectiveness of the PMO through creating and/or updating operations SOPs.
• Management of traditional waterfall-based contracts via established PMI norms, management of software/product development via agile/scrum methodologies, management of outcome-based contracts and management of mixed methodologies.
• Some pre-execution responsibilities (e.g., sales support, proposal generation, planning, and estimating activities) as needed; these activities lead to well-defined deliverables with associated work plans that provide a solid starting point for all work.
• Some post-project activities (e.g., continuous improvement, customer satisfaction, project to site transition, training, mentoring, customer adoption services, outcome delivery).

Senior Project Manager

QA Automation Engineer

• Development of Functional Requirements Specifications (FRS), Detailed Design Specifications (DDS), and Test Scripts
• Act as the overall technical lead depending on the scope and timeline of the project; independently or within in a team to Design, Implement and Test process control automation software
• Ensure software project execution is accurate, documented, and delivered on time
• Improve engineering efficiency of the team through training and utilization of engineers and technicians
• Develop, adopt, and maintain a budget for a Control System project
• Write automation based engineering proposals at the request of Account Management and the Engineering Manager
• Engage cross-functionally between engineering disciplines to ensure deliverables are met on time
• Customer facing technical communications

Senior IT/OT Engineer

IT/OT Engineer II

IT/OT Engineer III

IT/OT Engineer III

Senior Project Manager

Senior Automation Engineer