Manager, Onsite Service – Employee Benefits
The Standard
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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Salary
💰 $87,250 - $139,500 per year
About the role
- You'll oversee and support business growth, profitability, and retention by formulating customer service strategies
- Collaborate with the Director of Field Service to coordinate service strategies for designated offices
- Serve as a strategic partner with the Employee Benefits Sales Manager to achieve office objectives
- Manage facility operations and monitor expenses to ensure efficient performance
- Lead and motivate your team to ensure appropriate focus on the customer is achieved throughout the customer life cycle
- Provide leadership and counseling to the staff to manage their block of customers towards successful renewals
- Support staffs’ advocacy of the customer within The Standard with all key internal partners
- Review, negotiate and resolve complex service issues escalated by staff and other internal and external customers
- Attend finalist presentations or other customer facing meetings and regularly accompany Account Managers on broker and/or customer visits
- Manage and monitor RFP process through Salesforce
- Invest in and develop your team; create a performance based, incented workforce
Requirements
- Bachelor’s degree required
- 5+ years' experience leading a team in the Employee Benefits Insurance industry required
- Life and Disability insurance license for all states within the office’s assigned territory and the state of New York
- Personal automobile is available for business use with adequate insurance and a safe driving record
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service strategiesfacility operations managementRFP process managementnegotiationteam leadershipperformance management
Soft Skills
strategic partnershipteam motivationcustomer advocacycounselingcommunication
Certifications
Bachelor's degreeLife and Disability insurance license