Bilingual Contact Center Representative I
The Standard
full-time
Posted on:
Location Type: Remote
Location: Oregon • United States
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Salary
💰 $20 - $26 per hour
Job Level
About the role
- Respond to a high volume of Contact Center inquiries, providing personalized and accurate information to our members
- Enhance the member experience and deepen their understanding of our products
- Handle various member transactions, conduct research, and resolve issues while effectively multitasking during calls
- Utilize problem-solving skills to ensure one-call resolutions and manage escalations professionally, practicing de-escalation techniques to improve overall satisfaction
Requirements
- High school diploma or equivalent is required
- Minimum of 1+ years of customer service experience in a call center
- Bilingual in Spanish and English required
- Strong communication skills and ability to relay product information clearly
- Familiarity with using multiple computer and telecommunications technologies
- Experience with performance metrics and quality assurance processes is preferred
Benefits
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experienceperformance metricsquality assurance
Soft Skills
problem-solvingmultitaskingcommunicationde-escalationpersonalization
Certifications
high school diploma