The South Bend Clinic

Regional IT Manager

The South Bend Clinic

full-time

Posted on:

Location Type: Hybrid

Location: South Bend • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Azure

About the role

  • Serve as the day-to-day operational leader for South Bend Clinic IT.
  • Regularly visit all SBC medical facilities to ensure that technology solutions are working effectively and efficiently.
  • Maintain and support key technologies (network, wireless, endpoints, peripherals, etc).
  • Support South Bend Clinic needs by serving as liaison to other IT application and engineering teams.
  • Drive continuous improvement by identifying opportunities to enhance stability, performance, security, and user experience at each location.
  • Manage tasks and workload for a small team of regional support specialists.
  • Coach team members, ensuring professional & technical growth and career development.
  • First point of contact for executive and senior leadership outreach, concerns, and escalations related to regional IT services.
  • Track and report on key operational metrics such as ticket volume, response times, resolution trends, and recurring issues.
  • Professionally facilitate issues, complaints, and service challenges, ensuring stakeholders feel heard, respected, and supported.
  • Own escalations from intake through resolution, including communication, coordination, and follow-up.

Requirements

  • 3+ years IT support or operations experience.
  • Strong background in end-user support, incident management, and operational IT service delivery.
  • Demonstrated ability to interact confidently and professionally with executives, physicians, and senior leaders.
  • Excellent communication, facilitation, and conflict-resolution skills.
  • Strong sense of ownership with the ability to drive issues to resolution in complex environments.
  • Experience with the following (or similar) technologies including Zendesk ticketing, Microsoft Office 365/Teams/Azure, Cisco LAN/WAN
Benefits
  • Daily Pay : Access your earned wages when you need them.
  • Tuition Reimbursement : Up to $5,250 per year to support your education.
  • 401(k) Match : Plan for your future with our competitive matching program.
  • 3-Year Vesting : Achieve full ownership of your retirement contributions in just three years.
  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage : Because your furry friends matter too.
  • Paid Volunteer Time : 40 hours of paid time off annually to give back to your community.
  • 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.
  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive Social Impact.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportoperationsend-user supportincident managementoperational IT service deliveryticket volume trackingresponse time analysisresolution trend analysis
Soft Skills
communicationfacilitationconflict resolutionownershipprofessional growth coachingstakeholder management