The South Bend Clinic

IT Support

• Serve as the day-to-day operational leader for South Bend Clinic IT.
• Regularly visit all SBC medical facilities to ensure that technology solutions are working effectively and efficiently.
• Maintain and support key technologies (network, wireless, endpoints, peripherals, etc).
• Support South Bend Clinic needs by serving as liaison to other IT application and engineering teams.
• Drive continuous improvement by identifying opportunities to enhance stability, performance, security, and user experience at each location.
• Manage tasks and workload for a small team of regional support specialists.
• Coach team members, ensuring professional & technical growth and career development.
• First point of contact for executive and senior leadership outreach, concerns, and escalations related to regional IT services.
• Track and report on key operational metrics such as ticket volume, response times, resolution trends, and recurring issues.
• Professionally facilitate issues, complaints, and service challenges, ensuring stakeholders feel heard, respected, and supported.
• Own escalations from intake through resolution, including communication, coordination, and follow-up.

Regional IT Manager