The Recording Academy

Administration

• Administer and support a portfolio of SaaS applications.
• Manage user access, roles, permissions, and license allocation.
• Act as the primary IT point of contact for supported applications.
• Troubleshoot application issues and coordinate resolution with vendors.
• Partner with business stakeholders to gather requirements and improve tool adoption.
• Administer generative AI applications.
• Quickly learn new technologies as needed.
• Maintain documentation, standards, and best practices for application administration.
• Support renewals, compliance, and vendor relationship management.
• Monitor system performance, efficiency, and use.
• Monitor tickets and respond to daily support requests and resolve issues.
• Design job system job aids and develop user training.

Senior Applications Administrator