The Recording Academy

Director

• Develop and oversee Human service program delivery, including temporary financial assistance for basic living needs, disaster relief efforts, financial health offerings and development of educational programming.
• Supervise and lead Human services team to ensure effective and efficient service delivery to clients with a particular emphasis on underserved/diverse populations.
• Partner with the Vice President to establish and advance the overall vision and strategy of Human Services program delivery.
• Evaluate and examine ROI of current Human Services programs to determine impact and viability.
• Assure grant/contract compliance and program deliverables are met.
• Partner with the Vice President to create and execute vision-driven services with quantifiable year-over-year positive results.
• Contribute to the development and implementation of the organization's strategic vision and plan.
• Enhance and expand the database of Human Services resources, providers, and treatment options, building partnerships and relationships at the state, local, and national levels and serve as the department advocate.
• Negotiate reduced rates and quality services for MusiCares’ clients, preserving charitable dollars whenever possible while tracking departmental annual cost savings.
• Prioritize data management to uncover new opportunities and ensure all activities are measurable for efficiency and maximized results.
• Compile, track, and analyze statistical departmental data, developing proposals and subsequent departmental reporting for the board of directors, grant writing, and internal and external partners.
• Manage weekly and monthly internal programs, budget reports, and dashboard metrics.
• Collaborate with Recording Academy staff and Chapter offices to promote preventive services, encourage membership participation, and expand networks.
• Partner with the Vice President to select, assign, direct, and evaluate the performance of team members, overseeing development and training opportunities for the team.
• Represent MusiCares at events, including industry conferences and community/regional on-site organization activations.

Managing Director, Human Services

Account Manager

• Provide administrative and project support to the Partnerships & Business Development team and occasional support to the Senior Client Services Director.
• Serve as the first point of contact for the department.
• Maintain and manage calendars.
• Schedule and organize meetings including creating agendas, supporting materials, and recap notes and reports.
• Coordinate travel and reconcile expense reports.
• Generate and track invoices; scan and copy documents.
• Organize and maintain electronic files, including on Sharepoint.
• Order departmental office supplies.
• Provide support on-site during GRAMMY Season and at select events throughout the year.
• Perform other administrative duties as needed.

Executive Assistant, Partnerships and Business Development

Salesforce Administrator

• Administration and support of the Salesforce platform for the entire Recording Academy and its affiliates
• Make changes to the system, maintain security and integrity, and verify data quality
• Provide user training and support and write process documentation
• Manage reports and dashboards
• Work with stakeholders to determine prioritization of features and design and implement scalable solutions on the platform
• Lead Salesforce administration with a focus on building and scaling automations (Flows, Process Builder and Workflow retirement)
• Design and maintain a robust permission set structure that scales with business growth and ensures data security
• Administer and optimize Marketing Cloud and Form Assembly, ensuring smooth integration with core Salesforce processes
• Translate business requirements into scalable Salesforce solutions that support long-term strategy
• Partner with stakeholders to gather, document, and refine requirements and deliver solutions that drive adoption and efficiency
• Manage integrations with third-party tools and Salesforce, ensuring data integrity and seamless operations
• Proactively communicate Salesforce releases, new functionality, and testing requirements to business users
• Provide responsive support by triaging, resolving, and preventing recurring user issues

Vice President

With offices in Los Angeles, New York, and Nashville, MusiCares provides a safety net to music professionals as they navigate unanticipated financial, health, mental health, and substance use needs. For more than three decades, MusiCares has been the leading service provider in this space. The Vice President, Health & Human Services is an integral leadership role at MusiCares. In this highly visible role, you will be responsible for envisioning and executing the strategic direction for all mission-focused work in alignment with organizational goals and objectives. MusiCares works in three primary service areas: 1) Customized Care (financial assistance, referrals to ancillary services, and placement in services), 2) Preventive Health Care, and 3) Educational Programs. You will be responsible for ensuring that MusiCares services are highly effective, responsive to the needs of our community, and delivered with consistent confidentiality and compassion. You will manage a talented and committed team of 15 individuals (including 5 direct reports) responsible for delivering services, data management, and community outreach. You will also work closely with the leadership team to ensure alignment with operational, financial, marketing, and fundraising objectives.

Managing Director, Human Services

Executive Assistant, Partnerships and Business Development

Salesforce Administrator

Vice President, Health and Human Services