The Quality Group

Head of Commercial Operations

The Quality Group

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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Job Level

Lead

Tech Stack

Cloud

About the role

  • You own the global end-to-end Order-to-Cash process, from customer setup to cash collection
  • You continuously develop the existing O2C framework and ensure scalable structures
  • You actively drive automation of core processes (e.g. EDI, Salesforce workflows, reporting)
  • You manage and monitor operational KPIs such as OTIF, DSO, order accuracy, dispute rate and cost-to-serve
  • You ensure high data quality, accurate customer master data and reliable order validation
  • You work closely with Supply Chain & Logistics to improve delivery performance, product availability and OTIF targets
  • You collaborate with Finance & Credit Control to ensure billing accuracy, dunning processes and cash flow optimization
  • You work together with IT and the Transformation Office on the integration of Salesforce and SAP S/4HANA
  • You further develop digital O2C capabilities such as workflow automation, EDI coverage and KPI dashboards
  • Depending on development and setup, you take on extended responsibility up to the functional leadership of individual roles or topic areas

Requirements

  • You hold a degree in Business, Supply Chain, Finance, Business Operations or a comparable field
  • You bring extensive and well-founded professional experience in Order-to-Cash, Sales Operations or Commercial Operations
  • You have broad experience in end-to-end process ownership, operational excellence and digital transformation
  • You have in-depth knowledge of Salesforce Sales Cloud (order management, workflows) and SAP S/4HANA (SD, FI, credit management)
  • You are experienced in EDI processes, automation tools and KPI reporting
  • You work in an analytical, structured and solution-oriented manner and proactively address operational challenges
  • You communicate clearly, manage stakeholders confidently and enjoy working cross-functionally
  • You are fluent in English, German is a plus.
Benefits
  • Flexible working hours and remote work options
  • Attractive employee discounts
  • Subsidy for the E-gym Wellpass
  • Workation
  • Corporate benefits
  • 28 days vacation/year
  • and much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Order-to-CashSales OperationsCommercial Operationsend-to-end process ownershipoperational excellencedigital transformationSalesforce Sales CloudSAP S/4HANAEDI processesKPI reporting
Soft skills
analyticalstructuredsolution-orientedstakeholder managementcross-functional collaborationproactive problem solvingcommunication