Operations Manager
The Public Interest Company
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own Recovery Operations efficiency end-to-end: Map, analyze, and continuously improve workflows across Case Management and Litigation to increase throughput, reduce errors, and improve resolution rates.
- Build no-code and low-code operational products: Design and deploy workflow automations, decision tools, and process enhancements using no-code platforms — reducing manual effort and enabling the team to scale without headcount growth.
- Drive systems integration and optimization: Build and maintain integrations, automations, and optimizations across recovery operations platforms, including FileVine, Infotrack, and other legal tech tools — ensuring seamless data flow and operational consistency.
- Lead process design and documentation: Create and maintain runbooks, SOPs, and process libraries that serve as the operational backbone for Case Management and Litigation teams.
- Identify and eliminate bottlenecks: Proactively surface inefficiencies across the recovery lifecycle and lead cross-functional efforts to resolve them with durable, scalable solutions.
- Support FileVine enablement: Ensure FileVine is properly configured, consistently adopted across teams, and optimized for collaboration with outside counsel and internal legal operations.
- Collaborate cross-functionally: Partner with Case Management, Legal, and Product/Engineering teams to translate operational needs into system improvements and engineering requests — with clear requirements and measurable outcomes.
- Manage and prioritize the operations improvement backlog: Maintain a structured pipeline of improvement initiatives, balancing quick wins with longer-term systems investments.
Requirements
- 3+ years of experience in operations roles with a focus on process improvement, workflow automation, or systems optimization.
- Demonstrated ability to build no-code or low-code solutions (e.g., Zapier, Make, Airtable, or similar platforms) that solve real operational problems at scale.
- Experience configuring, optimizing, or administering legal tech or case management platforms — FileVine, Infotrack, or comparable systems preferred.
- Strong systems thinker: able to understand complex workflows, identify leverage points, and design solutions that hold up as volume grows.
- Comfortable operating in ambiguous environments — you define the process when none exists and improve it when it does.
- Previous startup or high-growth company experience strongly preferred.
- Legal operations, litigation support, or healthcare claims experience strongly preferred but not required.
- Excellent written and verbal communication skills; able to document complex workflows clearly and coordinate across technical and non-technical stakeholders.
- Data-driven approach to measuring operational performance and validating improvements.
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementworkflow automationsystems optimizationno-code solutionslow-code solutionsdata-driven performance measurementcomplex workflow designintegration developmentoperational efficiency analysisbottleneck identification
Soft Skills
collaborationcommunicationproblem-solvingadaptabilitycross-functional teamworkdocumentationleadershiporganizational skillscritical thinkingstrategic planning