The Public Interest Company

Manager

• Manage a portfolio of recovery cases from intake through resolution
• Navigate insurance carrier systems to validate and advance claims
• Identify high-value recovery opportunities using internal tools and datasets
• Communicate with payers to drive case progression and negotiate outcomes
• Maintain accurate case documentation and ensure data integrity
• Partner with Legal and Operations on complex or escalated cases
• Identify workflow inefficiencies and contribute to process improvements

Case Manager

Operations

• Own Recovery Operations efficiency end-to-end: Map, analyze, and continuously improve workflows across Case Management and Litigation to increase throughput, reduce errors, and improve resolution rates.
• Build no-code and low-code operational products: Design and deploy workflow automations, decision tools, and process enhancements using no-code platforms — reducing manual effort and enabling the team to scale without headcount growth.
• Drive systems integration and optimization: Build and maintain integrations, automations, and optimizations across recovery operations platforms, including FileVine, Infotrack, and other legal tech tools — ensuring seamless data flow and operational consistency.
• Lead process design and documentation: Create and maintain runbooks, SOPs, and process libraries that serve as the operational backbone for Case Management and Litigation teams.
• Identify and eliminate bottlenecks: Proactively surface inefficiencies across the recovery lifecycle and lead cross-functional efforts to resolve them with durable, scalable solutions.
• Support FileVine enablement: Ensure FileVine is properly configured, consistently adopted across teams, and optimized for collaboration with outside counsel and internal legal operations.
• Collaborate cross-functionally: Partner with Case Management, Legal, and Product/Engineering teams to translate operational needs into system improvements and engineering requests — with clear requirements and measurable outcomes.
• Manage and prioritize the operations improvement backlog: Maintain a structured pipeline of improvement initiatives, balancing quick wins with longer-term systems investments.

Operations Manager

Data Engineer

• Design, build, and maintain data pipelines using SQL, Python, dbt and Databricks.
• Conduct regular data quality checks to ensure accuracy and integrity for downstream users.
• Proactively identify data issues and develop custom solutions.
• Monitor pipeline performance and tune processes to improve efficiency.
• Work with cross-functional teams to understand data requirements and incorporate them into the data framework.
• Actively participate in discussions, offering input and feedback to drive continuous improvement.