Chief Customer Experience Officer
The Princeton Review
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $225,000 - $275,000 per year
Job Level
About the role
- Ensure seamless delivery of The Princeton Review’s learning products and services
- Lead the strategic vision for the student learning experience
- Utilize data-driven insights to enhance quality and satisfaction
- Manage instructional costs to ensure sustainable growth
- Lead, develop, and inspire a distributed team of instructors and tutors
- Oversee instructor and tutor learning and development, scheduling, and quality assurance
- Maintain accountability for classroom delivery and end-user support
- Identify and address delivery gaps for continuous improvement
Requirements
- 15+ years of relevant professional experience
- 7+ years in senior leadership roles
- Experience in education, learning, EdTech, or related sectors
- Proven ability to lead large-scale, distributed operational teams
- Skilled in change management and driving cross-functional alignment
- Deep understanding of instructional quality, learning outcomes, and student success
- Data-driven decision-maker with strong analytical and strategic thinking abilities
- Exceptional communication skills
Benefits
- Competitive salary
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipteam developmentstrategic visiondata-driven decision-makinganalytical thinkingchange managementcross-functional alignmentcommunication