The Princeton Review

Technical Product Manager

• Collaborate with Sales and Marketing on business strategy
• Lead the scrum team with engineering lead
• Understand design principles and discuss technical trade-offs
• Work with designers for user experience testing
• Conduct discovery, user research, build prototypes, and design tests
• Collaborate on roadmaps, features, and stakeholder engagement
• Use data to drive product decisions and success metrics

Senior Technical Product Manager

Marketing Operations

• Provide project management support for major cross-functional marketing initiatives
• Manage and maintain the marketing organization’s MarTech stack
• Create and manage comprehensive marketing dashboards to track KPIs
• Collaborate closely with Sales Operations to ensure alignment between sales and marketing processes
• Document processes and track deliverables to enhance operational clarity

Senior Manager, Marketing Operations

Customer Success Manager

• Develop and implement CS strategies that drive satisfaction, retention, and growth across institutional test prep programs.
• Partner cross-functionally with Sales, Product, Operations, Implementation, and Marketing to enhance customer experience and ensure seamless program delivery.
• Partner with the Director of Sales, Institutional Test Prep Programs, on strategic account planning, renewal forecasting, and growth initiatives to ensure seamless coordination between pre-sale and post-sale teams.
• Partner with the VP of Customer Success to align team initiatives with company-wide strategic goals.
• Build a plan with the Implementation and Product teams to launch single sign-on and other edtech integration standards for K–12 and higher education partners.
• Work cross-functionally with Customer Success leadership to align strategies and build synergies across institutional markets, driving cross-sell and expansion opportunities.
• Lead, coach, and develop a high-performing Customer Success team supporting test preparation programs.
• Foster a culture of accountability, collaboration, and continuous learning across the Test Prep Customer Success team.
• Establish shared KPIs and reporting frameworks for CSMs to monitor account health, renewal pipeline, and client engagement.
• Work closely with the Director of Sales to ensure consistent communication, unified account strategy, and aligned messaging across all institutional relationships.
• Lead renewal management efforts across the teams to meet retention and growth goals.
• Serve as a strategic advisor and primary contact for select key institutional partners, ensuring exceptional service delivery, proactive communication, and measurable student outcomes.
• Oversee the full customer lifecycle—from onboarding to engagement, renewal, and expansion.
• Build strong relationships with administrators and decision-makers to promote advocacy and long-term partnership growth.

Director of Customer Success – Test Prep

Customer Support

• Ensure seamless delivery of The Princeton Review’s learning products and services
• Lead the strategic vision for the student learning experience
• Utilize data-driven insights to enhance quality and satisfaction
• Manage instructional costs to ensure sustainable growth
• Lead, develop, and inspire a distributed team of instructors and tutors
• Oversee instructor and tutor learning and development, scheduling, and quality assurance
• Maintain accountability for classroom delivery and end-user support
• Identify and address delivery gaps for continuous improvement

Chief Customer Experience Officer

Marketing

• Develop and lead the company’s K–12 marketing strategy for High Dosage and On Demand tutoring
• Collaborate with key stakeholders across Sales, Customer Success, and Product Development
• Own planning, execution, and reporting for K–12 marketing initiatives designed to generate leads
• Research K–12 market trends, buyer needs, customer behavior, and competitive dynamics
• Track and analyze data to evaluate the effectiveness of K-12 marketing campaigns
• Collaborate with Marketing team to build integrated, data-driven campaigns
• Develop targeted outreach strategies and content in partnership with Content Marketing
• Lead the strategic approach for K–12 conferences and trade shows annually

Senior Manager, K-12 Marketing

Account Executive

• Achieve assigned annual sales and activity targets for High-Dosage Tutoring and On-Demand Tutoring programs.
• Build and maintain a healthy, accurate pipeline in Salesforce with disciplined data hygiene.
• Prospect and generate new demand through outreach, campaigns, LinkedIn engagement, and conference activity.
• Conduct district- and state-level discovery focused on instructional goals, intervention priorities, ESSA evidence requirements, and funding strategies.
• Deliver compelling presentations and product demonstrations highlighting outcomes, evidence of impact, program design, and reporting features.
• Prepare pricing proposals, SOWs, and procurement documentation for district evaluation processes.
• Lead the response process for RFPs, RFQs, and state-level bid opportunities.
• Clearly articulate the value and research behind high-dosage tutoring as a tiered intervention.
• Understand district academic needs such as literacy improvement, math acceleration, and learning loss recovery.
• Explain operational logistics including tutor staffing, session scheduling, SSO integrations, reporting insights, and fidelity monitoring.
• Identify high-growth markets, district opportunities, and state-funded tutoring initiatives.
• Build relationships with district leaders, including superintendents, CAOs, curriculum directors, federal programs directors, and intervention leads.
• Represent Tutor.com at conferences, regional events, and tutoring-specific convenings.
• Partner with Marketing to drive lead generation through webinars, thought leadership, district case studies, and targeted outreach.
• Coordinate with Client Success for onboarding, implementation, and expansion opportunities, ensuring district satisfaction and strong outcomes.
• Maintain accurate weekly, monthly, and quarterly forecasts in Salesforce.

Sales Representative – K12 Academic Tutoring

Content Marketing Manager

• Lead the development and execution of a comprehensive content marketing strategy
• Create content optimized for SEO and GEO targeting
• Oversee the full content lifecycle from ideation to performance analysis
• Collaborate with cross-functional teams to ensure content aligns with industry trends and customer needs

Senior Manager, Content Marketing

Sales

• oversee a team of Sales Representatives
• ensure strong pipeline development
• conduct monthly and quarterly business reviews
• provide regular coaching and professional development

Sales Director – K12 Academic Tutoring

Full-stack Engineer

• Help drive the implementation of the Company’s strategic vision
• Iterate with Product and project stakeholders on requirements
• Work with Developers to ensure successful execution
• Develop front-end systems (React, TypeScript, JavaScript)
• Develop back-end systems (C# .NET, MVC, SQL Server)
• Maintain and enhance current front-ends and back-ends