The Princeton Review

Product Manager

• Drive significant portions of product strategy
• Lead complex cross-functional initiatives
• Shape major components of the future test prep platform
• Conduct meaningful experiments
• Guide ongoing cycles of prototyping, user testing, and incremental releases
• Communicate product strategy, decisions, progress, and user value clearly to stakeholders.

Senior Product Manager

Product Analyst

• Partner with Product Managers to define key metrics, set success criteria, and design experiments to evaluate new features.
• Analyze product usage data to uncover trends, patterns, and user behaviors and provide recommendations that inform product strategy and roadmap prioritization.
• Build and maintain dashboards, reports, and self-serve data tools that keep teams informed on product health and performance and KPIs.
• Collaborate with data engineering and BI teams to ensure data accuracy, integrity, and accessibility.
• Evaluate potential external tools to support analytics at scale; partnering with data and engineering teams, serve as leader on tool implementation planning and execution.
• Conduct ad hoc analyses to answer specific product questions and support leadership decision-making.
• Communicate insights clearly through visualizations, storytelling, and presentations that drive action.
• Contribute to the development of scalable, repeatable analytical frameworks and processes across the product organization.

Customer Support

• Lead the strategic vision for the student learning experience
• Ensure course and service delivery aligns with company goals and student outcomes
• Utilize data-driven insights to enhance quality, efficiency, and satisfaction
• Manage instructional costs to ensure sustainable growth
• Lead, develop, and inspire a distributed team of instructors and tutors
• Foster collaboration across functional teams to deliver consistent excellence in the student experience
• Oversee instructor and tutor learning and development, scheduling, deployment, and quality assurance
• Maintain accountability for classroom delivery and end-user support
• Develop and manage metrics to monitor instructional quality and student satisfaction
• Identify and address delivery gaps to maintain high standards for learning experience and service quality
• Collaborate across departments to integrate student feedback and strengthen the overall customer journey.

Chief Customer Experience Officer

Inside Sales

• Engage qualified prospects and students through dynamic phone and email interactions
• Use consultative sales process to determine needs and offer recommendations
• Build long-term rapport and credibility with students and families
• Track activity using various systems, including salesforce.com
• Achieve and exceed monthly individual and team revenue targets
• Work collaboratively with the sales team to maintain a competitive work culture

Inside Sales Advisor

• Deeply understand our users through continuous discovery, engagement with data and insights
• Champion customer needs through customer engagement and market research
• Conduct meaningful experiments on high-value product opportunities.
• Leverage AI to drive innovation within the platform
• Deliver roadmaps as a leader on a cross-functional development team
• Build agilely in alignment with agile methodologies
• Iterate toward impact through cycles of prototyping, user feedback, and incremental releases
• Maintain a prioritized backlog of validated solutions
• Manage projects cross-functionally by coordinating multiple teams and hitting milestones
• Drive clarity across the organization and communicate user value delivery to stakeholders

Financial Planning and Analysis

• Develop and execute financial strategies aligning with the company’s mission
• Oversee budgeting, forecasting, and long-range planning processes
• Ensure accurate and timely financial reporting and compliance
• Manage cash flow, banking relationships, and capital allocation
• Partner with the CEO and executive team to provide financial insights
• Lead business operations including corporate real estate and supply chain
• Build and mentor a high-performing finance team
• Oversee financial systems and tools for automation and scalability

Chief Financial Officer

Manager

• effective administration of total rewards programs including benefits and compensation
• collaborate with internal partners such as Payroll and Finance
• manage vendor relationships and provide guidance on benefit programs
• develop and manage salary structures and compensation policies
• oversee day-to-day administration of benefits and leave programs
• ensure compliance with all relevant regulations
• lead initiatives to enhance employee understanding and engagement with benefits

Senior Manager, Benefits & Compensation

Technical Product Manager

• Collaborate with Sales and Marketing on business strategy and create technology initiatives.
• Lead the scrum team with engineering lead
• Understand design principles and discuss technical trade-offs through design thinking.
• Work with designers to propose interaction design and user experience for prototype testing.
• Conduct discovery, user research, build prototypes, and design tests to support low-risk, data-driven decisions.
• Collaborate with Product Managers on roadmaps, features, and stakeholder engagement.
• Build and maintain relationships with stakeholders.
• Use data to drive product decisions and target success metrics.
• Validate issues using error reports and create bug cases if necessary.
• Work with QA Engineers to resolve bugs and facilitate user acceptance testing.

Senior Technical Product Manager

Customer Success Manager

• Deliver exceptional partner care and project management through various phases of our customer lifecycle for school and district tutoring programs as assigned.
• Consult with district partners on how best to promote and engage students about tutoring services.
• Coordinate with our learning services and instructional teams to ensure staffing and alignment to customer’s specifications for high dosage tutoring programs.
• Coordinate with our technology teams on platform and product needs for high dosage tutoring programs.
• Assist in developing new service playbooks and best practices for launching and renewing high dosage tutoring programs.
• Train clients to utilize administrative dashboards and reporting services, to effectively manage their tutoring programs, analyze impact and support teachers.
• Ensure timely and knowledgeable responses to ongoing customer inquiries.
• Cultivate and maintain consistent relationships with primary program contacts and other key stakeholders within school district environments.
• Foster account retention and growth, including management of client contract renewals and supporting opportunities for purchasing additional products and services.
• Develop strategies to help clients manage their tutoring programs effectively and achieve their goals.
• Analyze client usage reports to identify trends and track client health and performance.
• Prepare customized reports and analysis to help clients understand the value and impact of their service on their institutional initiatives.
• Coordinate with our Implementation team members to customize each client’s tutoring services to specifications and update as needed throughout the partnership.
• Work with customer success, training, and marketing teams to develop ongoing training, communications and promotional tools.
• Collaborate with other customer success team members to develop new strategies for deepening customer satisfaction, retention and loyalty across assigned markets/territories.
• Provide resources, mentorship and best practices to customer success and sales colleagues on high dosage tutoring programs.
• Work with customer success leadership team, sales and marketing to build customer experience strategies and resources, as well as ensure execution of the strategic plan across your assigned market and territory.
• Help to drive new business leads and expansions by partnering with sales representatives in your assigned region and leveraging your client relationships.
• Travel throughout U.S. will be necessary for on-site meetings, in person presentations with teachers, administrators, parents and students and conferences (approx. 20-30% in a typical year).

Content Marketing Manager

• Lead transformation initiatives across learning and content development functions
• Unify legacy systems and workflows into streamlined production process
• Introduce and scale AI tools and automation to improve quality and efficiency
• Partner cross-functionally to optimize operations and align content roadmaps
• Oversee content budgeting and planning process
• Diagnose operational inefficiencies and implement practical solutions
• Champion a culture of operational rigor and continuous improvement

Director, Content Strategy – Operations

Salesforce Administrator

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, etc.
• Manage in-place automations and environment, including but not limited to record-triggered Flows, screen flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, validation rules and reports.
• Create and maintain dashboards and reports, completing Discovery meetings with stakeholders to determine data needs and visualization preferences for best-fit designs.
• Respond to change requests by completing a Discovery of issues and goals, then designing an efficient, effective solution within our tech stack.
• Own the communication of any platform changes to end users and stakeholders.
• Improve Salesforce data quality, implementing rules and automation as needed, managing deduplication software, and auditing adherence to SOPs.
• Answer or assign user support tickets, for example troubleshooting errors or issues with current Salesforce org, building customized reports and dashboards, or routing tickets to the appropriate team member(s).
• New user and ongoing user training including coordination with Training Department to create modular training for onboarding and professional development.
• Implement and maintain Connected Apps such as PandaDoc, Own BackUp, Salesforce Inbox, Account Engagement (Pardot), Inspire Planner, Plauti Deduplicator, Quip, ZoomInfo and more.
• Monitor and improve user adoption.
• Create and maintain Technical & SOP documentation.
• Launch and administer use of Salesforce Cadences for the Sales Team.
• Monitor Salesforce releases and retirements, responding with any necessary changes to Salesforce org.