The Potato Page

Operations

• Manage day-to-day relationships with 3PL providers across the UK, US, Germany, and Canada.
• Act as the primary liaison between Operations and Sales teams to ensure alignment on priorities and execution.
• Drive operational efficiencies and continuous improvement through contract negotiations, systems integration, and performance management against agreed SLAs and KPIs.
• Oversee the Shipping Manager and ensure effective coordination of all logistics activities.
• Manage all inbound freight from offshore suppliers into the UK, US, and Germany, ensuring cost efficiency, timeliness, and compliance.
• Process and approve monthly 3PL invoices, identifying opportunities for cost savings and optimisation.
• Manage national retailer orders, including releasing orders in SAP, coordinating with warehouses and sales teams, and ensuring compliance with delivery requirements.
• Ensure the timely and cost-effective movement of all global freight, aligned with agreed budgets and delivery timelines, proactively managing any risks or delays.
• Maintain accurate inventory records across ERP systems and warehouse management systems.
• Identify and flag aged or slow-moving stock to Sales teams to support clearance strategies.
• Manage stock reworks and ensure alignment between SAP and warehouse stock levels.
• Oversee stock takes and cycle counts in collaboration with logistics partners.
• Allocate stock across all channels, including national retailers, independent retailers, ex-works customers, Amazon, and eCommerce, ensuring accurate system allocation.
• Partner closely with Sales teams to manage and track retailer forecasts.
• Monitor changes in demand throughout the year and ensure alignment with allocated stock levels.
• Track order intake against forecast and proactively flag risks or discrepancies.
• Analyse retailer stock levels and sell-through data, comparing performance against forecasts to inform decision-making.
• Review supplier manuals to ensure all products and shipments meet retailer compliance requirements. Ensure 3PL Orders are compliant to avoid retailer chargebacks.
• Manage packaging waste compliance and ensure adherence to relevant regulations.
• Support B-Corp initiatives by providing emissions and carbon footprint data from all 3PL warehouses.
• Utilise SQL, Excel, and Google Sheets to support reporting and data analysis for Operations and Sales teams.
• Provide insights to improve operational efficiency and commercial decision-making.
• Oversee the disposal and rework of damaged products, prioritising reuse and repurposing wherever possible.
• Ensure environmentally responsible recycling and disposal practices where reuse is not viable.
• Manage packaging reduction and plastic-free initiatives in partnership with warehouse operations.
• Provide leadership and development support to the Retail Operations Executive.
• Manage and support the Shipping Manager to ensure high performance and effective delivery of inbound logistics operations.

Operations Manager