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Wholesale Operations Manager
The Potato PageWholesale Operations Manager overseeing retail operations and logistics in the US for Big Potato games company. Managing orders, stock, compliance, and third-party logistics in a creative team environment.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Manage Day to Day relationship with US 3rd Party Logistics Providers
- Acting as the direct Liaison between the Operations and Sales Teams on all US Wholesale Orders
- Inputting orders onto the Inventory Management and WMS Systems and Automating any workflows where possible.
- Organising returns or replacement orders where required.
- Responsible for OTIF delivery of Big Potato Wholesale Orders, including creating routing guides for 3PLs, ensuring orders are booked in and delivered adhering to all requirements
- Responsible for the set up and maintenance of the Big Potato EDI system linking to retailers and 3PL
- Drive efficiencies and process improvements in how we work with our logistics providers via contract negotiations, systems integrations and reviewing that they hit agreed upon SLA’s and KPI’s
- Stock Management - flagging aged inventory to the Sales Team for clearance items, managing reworks, ensuring that SAP stock aligns with the warehouse system.
- Process and Approve 3PL Invoicing Monthly - Reviewing and Identifying areas for cost savings and tracking spend vs budget
- Carry out carrier selection when required, participating in rate negotiation, and freight cost tracking.
- Managing Stock Takes and cycle counts with logistics to ensure that Big Potato’s system matches that of the logistics provider.
- Stock allocations for all US Retailers -large and indies
- Oversee US Inbound Arrivals into the warehouse- liaising with the Shipping Manager when stock is due into the country. Keeping track of when it’s due to Warehouse and keeping the sales team aware via email, pre-advice, Calendar invites. Chasing Inbound confirmations and receipting stock onto the system
- Reviewing Supplier Manuals to ensure that products and orders are compliant with retailer requirements prior to delivery and creating routing guides for 3PLs to ensure compliance is met
- Full investigation with 3PLs on any charge backs from vendors
- Supporting the US Sales Team in new vendor set up forms, ensuring correct SKU’s and data are passed to retailers ahead of launch.
- Oversee delivery of pre-production samples for range reviews / testing and ensure stock is in place for new product launches in US Retail
- Oversee localized kitting of merchandising units, POS and promotional materials
- Operationally onboard direct new customers.
- Develop a plan for a NA based ‘samples program’ for the indies and execution of the plan once agreed.
- Monitor and improve weekly/monthly KPI dashboards, and OTIF reports
- Utilisation of SQL to assist Ops and Sales with data requirements.
Requirements
What you’ll need- Proven record of managing Operations in a similar Retail focused environment
- Experience of overseeing orders for either Target or Walmart
- Experience managing 3PL providers
- Strong analytical and problem solving skills
- Commercial awareness with a focus on cost efficiency
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- Experience working with ERPs or other supply chain systems
- Experience of order processing for Faire and Market Time Platforms
- Someone who loves board games!
Benefits
Comp & perks- 4 day working week - Friday's off
- Health Care Plan
- Retirement Plan (401k, IRA)
- Paid time off (vacation, sick days and public holidays)
- Free Games
- $650 holiday fund
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Inventory ManagementWMS SystemsEDI SystemsSAPSQLOrder ProcessingData AnalysisCost Savings TrackingKPI MonitoringRouting Guides
Soft Skills
Analytical SkillsProblem SolvingCommercial AwarenessStakeholder ManagementCommunicationMulti-taskingProcess ImprovementNegotiationOrganizational SkillsTeam Collaboration