The Planet Group

Account Manager

The Planet Group

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • Illinois • Massachusetts • United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Drive revenue growth across assigned MSP accounts by increasing starts per client and improving weekly spread
  • Forecast upcoming hiring needs and manage open requisitions across multiple service lines
  • Partner closely with recruiting teams to ensure high-quality delivery that meets or exceeds client SLAs and program expectations
  • Develop and execute a comprehensive quarterly strategic account plan for each assigned account
  • Introduce and close at least one new service offering per quarter, including IT staffing, administrative/HR, engineering, offshore delivery, SOW, or permanent placement solutions
  • Maintain and update organizational maps to identify decision-makers, influencers, and expansion opportunities
  • Drive multi-division engagement to maximize account penetration across The Planet Group’s full portfolio
  • Serve as the primary point of contact for assigned accounts and lead proactive, consultative client engagement
  • Conduct monthly check-ins with hiring managers and quarterly business reviews (QBRs) with MSP program leaders and executive stakeholders
  • Facilitate at least one in-person client meeting per quarter with top accounts to strengthen relationships and uncover growth opportunities
  • Act as the escalation point for client concerns, ensuring timely resolution and sustained client satisfaction
  • Partner with recruiting and delivery teams to drive coverage, achieve submittal-to-interview ratios, and meet or exceed interview-to-offer targets
  • Ensure consistent communication around client expectations, program updates, and performance metrics
  • Maintain internal alignment through biannual business reviews with leadership and execute follow-up actions tied to account strategy
  • Achieve high client satisfaction by securing at least one client testimonial or a QBR scorecard above 90% annually for each major account
  • Attend a minimum of two industry events per year to strengthen client relationships and build market intelligence
  • Monitor satisfaction trends and proactively recommend improvements to support long-term partnership success

Requirements

  • 3–7+ years of account management, sales, or client services experience within the staffing industry; MSP/VMS experience required
  • Demonstrated success driving revenue growth, increasing spread, and expanding service offerings within strategic accounts
  • Strong relationship-building skills with proven ability to engage executive stakeholders
  • Excellent communication, organization, and strategic planning capabilities
  • Experience partnering with recruiting teams and interpreting key delivery metrics
  • Ability to analyze data, identify growth opportunities, and execute complex account plans
Benefits
  • Unlimited PTO
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Life insurance, short-term & long-term disability, and other supplemental benefits
  • A collaborative, growth-oriented culture with ongoing learning and development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsalesclient servicesrevenue growthstrategic account planningdata analysisdelivery metricsservice offeringsMSP experienceVMS experience
Soft Skills
relationship-buildingcommunicationorganizationstrategic planningconsultative engagementproblem-solvingclient satisfactionteam collaborationproactive engagementstakeholder engagement