The Planet Group

Account Manager

• Drive revenue growth across assigned MSP accounts by increasing starts per client and improving weekly spread
• Forecast upcoming hiring needs and manage open requisitions across multiple service lines
• Partner closely with recruiting teams to ensure high-quality delivery that meets or exceeds client SLAs and program expectations
• Develop and execute a comprehensive quarterly strategic account plan for each assigned account
• Introduce and close at least one new service offering per quarter, including IT staffing, administrative/HR, engineering, offshore delivery, SOW, or permanent placement solutions
• Maintain and update organizational maps to identify decision-makers, influencers, and expansion opportunities
• Drive multi-division engagement to maximize account penetration across The Planet Group’s full portfolio
• Serve as the primary point of contact for assigned accounts and lead proactive, consultative client engagement
• Conduct monthly check-ins with hiring managers and quarterly business reviews (QBRs) with MSP program leaders and executive stakeholders
• Facilitate at least one in-person client meeting per quarter with top accounts to strengthen relationships and uncover growth opportunities
• Act as the escalation point for client concerns, ensuring timely resolution and sustained client satisfaction
• Partner with recruiting and delivery teams to drive coverage, achieve submittal-to-interview ratios, and meet or exceed interview-to-offer targets
• Ensure consistent communication around client expectations, program updates, and performance metrics
• Maintain internal alignment through biannual business reviews with leadership and execute follow-up actions tied to account strategy
• Achieve high client satisfaction by securing at least one client testimonial or a QBR scorecard above 90% annually for each major account
• Attend a minimum of two industry events per year to strengthen client relationships and build market intelligence
• Monitor satisfaction trends and proactively recommend improvements to support long-term partnership success