The Parts Authority

General

• The Delivery Driver will pick up and drop off automotive parts, while adhering to assigned routes and time schedules.
• You should be thorough in ensuring orders are properly fulfilled, passionate about satisfying customers and committed to work safety.
• Load, transport, and deliver items to customers or businesses in a timely, friendly and courteous manner.
• Review orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
• Take and follow directions from dispatcher, adhere to assigned routes, follow time schedules, use route navigation apps, alternative routes, when necessary and knowledge of area to deliver packages to customers on time.
• Assist with loading and unloading items from vehicles without interfering with operations at customer’s place of business.
• Provide excellent customer service, answer questions, and professionally handle complaints and concerns from customers.
• Abide by all transportation laws and maintaining a safe driving record.
• Accept payments, prepare reports to include invoices, return forms, reconcile debt and credit and all moneys collected related to deliveries.
• When applicable, complete daily maintenance checks on company delivery vehicle and notify manager of any issues.
• Assist in any and all other store/warehouse duties (stock, parts pulling etc.) as assigned.
• Maintain and promote workplace safety Securing and transferring cash or other assets.

Delivery Driver

• Scheduling the drivers routes and ensuring on-time, accurate deliveries.
• Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers.
• Ensure that driver counts money collected and puts delivery times on bills.
• Work with Parts Pullers to ensure that the deliveries go out correctly.
• Work with drivers to make sure that they know the correct route.
• Work with customers over the phone to update them on the status of their orders.
• Properly assist drivers who have difficulty with routes or any other aspect of the job.
• Perform other duties as assigned.

Dispatcher

Bilingual

• The Bilingual Auto Parts Counter Professional reports directly to Store Manager and will be responsible for inside sales activity within store.
• To succeed as a Bilingual Auto Parts Counter Professional, you must be able to build and maintain productive, long lasting relationships with existing customers and close sales to achieve goals.
• Build and maintain productive, long lasting relationships with existing customers
• “Get the Sale!” -close sales to achieve goals
• Work with customers in a professional, courteous manner
• Become familiar with customers and their needs
• Locate parts that are difficult to find and negotiate with vendors to ensure the best deal
• Accurately quote parts to customers
• Follow up with customers who have not ordered recently and ensure that customers have purchased quoted parts
• Track lost sales
• Promote company specials
• Assist another counterman when necessary
• Foster and qualify new sales opportunities with new and existing customers
• Fulfill customer orders from installers, fleets, municipalities and car dealerships to sell auto parts, tools, shop equipment and programs.
• Perform other duties as assigned.
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.