The Paper Store

Department Manager

The Paper Store

full-time

Posted on:

Location Type: Office

Location: Westbrook • Maine • United States

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Salary

💰 $20 - $23 per hour

About the role

  • delivering world class service
  • achieving sales goals
  • maintaining company standards in a fast paced retail environment
  • building and inspiring high-performing teams who achieve sales goals
  • managing payroll within budget
  • training staff in all areas of the store
  • executing and maintaining visual presentation standards
  • maintaining operational efficiencies
  • holding the team accountable for upholding The Paper Store mission statement, standards, and policies
  • Act as a TPS Champion by modeling the G.U.E.S.T. service approach
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open-ended questions
  • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
  • Suggest additional items to build onto sales by utilizing effective selling techniques
  • Thank the customer sincerely and invite them to return and shop with us again
  • Build customer loyalty by being friendly, attentive and respectful of customers
  • Inspire and motivate the team daily by delivering positive feedback
  • Contribute to a positive work environment by modeling ethical behavior, fostering open communication
  • Maintain awareness of all current promotions and process them correctly at the POS
  • Champion new product launches by being the material expert in new product information

Requirements

  • Previous experience in specialty retail is preferred
  • Demonstrate an ability to multi task while being attentive to customers
  • Ability to adapt to and lead change
  • Proficient in using Microsoft Office and POS Systems
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time
  • Ability to work a flexible schedule to include nights, weekends, and holidays
  • Ability to work well, and be a leader, in a team environment
  • Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
  • Ability to work autonomously while paying strong attention to detail
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
  • Willingness to travel to new store openings, store remodels, etc.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficePOS Systemssales techniquesproduct knowledgeoperational efficienciespayroll managementvisual presentation standardscustomer servicemulti-taskingproblem solving
Soft Skills
leadershipteam buildingcommunicationadaptabilityattention to detailcustomer loyaltypositive feedbackethical behaviorresourcefulnessflexibility