The Paper Store

Visual Department Manager

The Paper Store

full-time

Posted on:

Location Type: Office

Location: Braintree • Massachusetts • United States

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Salary

💰 $17 - $28 per hour

About the role

  • Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open-ended questions
  • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
  • Suggest additional items to build onto sales by utilizing effective selling techniques
  • Thank the customer sincerely and invite them to return and shop with us again
  • Build customer loyalty by being friendly, attentive and respectful of customers
  • Uphold a respectful work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
  • Demonstrate the ability to make decisions with sound judgement, and in the best interest of the customer, store team, and business
  • Demonstrate desire to participate in training and development utilizing all training resources available
  • Demonstrate initiative to cross train in all departments to support bench strength in department leadership
  • Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
  • Lead and execute completion of company directives within appropriate time frames
  • Develop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager and corporate partners
  • Maintain awareness of all current promotions and process them correctly at the Point of Sale
  • Champion new product launches by being the material expert in new product information
  • Ensure all marketing and promotion signage is up to date and placed correctly
  • Ensure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner
  • After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
  • Perform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.
  • Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
  • Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager
  • Comply with all company policies and procedures

Requirements

  • Previous experience in specialty retail is preferred
  • College degree preferred
  • Demonstrate an ability to multitask, while being attentive to customers
  • Ability to adapt to and embrace change
  • Proficient in using Microsoft Office and POS Systems
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time
  • Ability to work a flexible schedule to include nights, weekends, and holidays
  • Ability to work well, and be a leader, in a team environment
  • Professional attire, demeanor, appearance and compliance to company dress code required
  • Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
  • Ability to work autonomously while paying strong attention to detail
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
  • Willingness to travel to new store openings, store remodels, etc.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ear piercingMicrosoft OfficePOS systemssales techniquesmerchandisingcustomer serviceproduct knowledgetraining and coachingproblem solvingsafety techniques
Soft skills
multitaskingadaptabilityteam leadershipattention to detailinitiativeresourcefulnesscommunicationethical behaviorcustomer loyaltydecision making