The Paper Store

Department Manager

The Paper Store

full-time

Posted on:

Location Type: Office

Location: Sarasota • Florida • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • The Department Manager reports directly to the Store Team Leader
  • Act as a TPS Champion by modeling the G.U.E.S.T. service approach
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open-ended questions
  • Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
  • Suggest additional items to build onto sales by utilizing effective selling techniques
  • Thank the customer sincerely and invite them to return and shop with us again
  • Be a TPS Brand Ambassador
  • Build customer loyalty by being friendly, attentive and respectful of customers
  • Inspire and motivate the team daily by delivering positive feedback
  • Continually train and coach associates on merchandising/operational tasks, company expectations, and GUEST service standards
  • Perform management functions as expected
  • Complete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Manager

Requirements

  • Previous experience in specialty retail is preferred
  • Demonstrate an ability to multi task while being attentive to customers
  • Ability to adapt to and lead change
  • Proficient in using Microsoft Office and POS Systems
  • Ability to be mobile on the sales floor and/or stock room for extended periods of time
  • Ability to work a flexible schedule to include nights, weekends, and holidays
  • Ability to work well, and be a leader, in a team environment
  • Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
  • Willingness to travel to new store openings, store remodels, etc.
Benefits
  • Professional attire, demeanor, appearance and compliance to company dress code required
  • Demonstrate a commitment to training and development utilizing all training resources available
  • Demonstrate initiative to cross train in all departments to support bench strength in department leadership
  • Lead and execute completion of company directives within appropriate time frames
  • Maintain awareness of all current promotions and process them correctly at the POS
  • Ensure all marketing and promotion signage is up to date and placed correctly
  • Assist the Store Team Leader with executing strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store events
  • Comply with all company policies and procedures

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft OfficePOS Systems
Soft skills
customer servicemulti-taskingadaptabilityleadershipteam buildingproblem solvingresourcefulnessattention to detailcommunicationmotivation