The Opportunity Alliance

Crisis Support Specialist – Maine Crisis Line

The Opportunity Alliance

full-time

Posted on:

Location Type: Hybrid

Location: South Portland • Maine • United States

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Salary

💰 $23 per hour

Job Level

Junior

About the role

  • Work to build rapport with help seekers by showing empathy and creating a safe, non-judgmental space
  • Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis.
  • Develop crisis stabilization plans with callers, utilizing clinical support to ensure the implementation of the least invasive interventions possible, prioritizing their well-being and autonomy;
  • Work collaboratively with community partners and service providers to ensure comprehensive support and continuity of care for individuals in crisis;
  • You will receive training to become certified as a Mental Health Rehabilitation Technician Crisis Service Provider (MHRT/CSP) from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine.

Requirements

  • An Associate’s degree is required.
  • One year of relevant experience is preferred, but not required.
  • Relevant experience is identified as follows: work performed in a behavioral health or human services setting, can also be as a paid volunteer or as a student/intern and includes crisis work, child protective services, warm line volunteer, residential care, case management, special education or work with people with developmental disabilities.
  • One year of relevant experience is defined as; the equivalent of 1,200 hours of work, volunteerism, or internship or a combination of these areas.
  • Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided required.
  • Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call.
  • The ability to learn and understand written crisis contact documentation skills.
  • The ability to manage complex tasks effectively.
  • Previous experience working in a call center, customer service environment a plus.
  • Demonstrated ability to work effectively with complex information to address challenging situations.
  • Ability to become familiar with DSM-V information.
  • The ability to work independently as well as in a team environment.
  • A flexible schedule is required.
  • Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone.
Benefits
  • Generous paid time off accrual
  • 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
  • Excellent medical benefits at very reasonable cost
  • Dental and Vision insurance options
  • Agency paid basic life insurance and STD & LTD disability insurances
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement – offered once per year through an application process
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
crisis stabilization planningrisk assessmentdocumentation skillsbehavioral health experiencecase managementchild protective servicesspecial educationdevelopmental disabilitiescustomer servicecall center experience
Soft Skills
empathycommunication skillsteamworkindependenceflexibilityability to manage complex tasksability to work with complex informationcustomer-friendly communicationability to learnability to create a safe space
Certifications
Mental Health Rehabilitation Technician Crisis Service Provider (MHRT/CSP)