The OCD & Anxiety Center

Inside Sales

• Prospecting and Educating Referral Sources
• Identify and establish connections with new referrers.
• Educate referrers about our services, patient suitability, industry-leading outcomes, and the referral process.
• Address and resolve any objections or concerns referrers may have.
• Engagement and Relationship Management
• Conduct virtual meetings with primary care providers, pediatricians, internists, OB/GYNs, psychiatrists, therapists, and other key referral sources.
• Facilitate one-on-one follow-ups with referral offices to express gratitude and strengthen relationships.
• Manage and nurture relationships through consistent, timely communication with referral sources.
• Outreach and Admissions
• Achieve admissions goals by fostering strong relationships with healthcare providers and driving patient referrals.
• Follow up on referrals to ensure the process is smooth and to support providers workflows.
• Data Management
• Submit accurate and timely monthly expense reports.
• Maintain up-to-date records of all referral contacts and activities in Salesforce, emphasizing key information like email addresses for marketing purposes.
• Partnership Development
• Prospect and engage with potential partners, such as hospitals, inpatient facilities, and behavioral health providers.
• Meet with key decision-makers to establish partnerships, understand their needs, and address barriers to treatment.
• Territory and Activity Management
• Focus on managing high-yield referral sources within your territory.
• Set daily, weekly, and monthly goals for outreach activities and admissions, with clear action plans.

Inside Sales Specialist – Virtual Programs

• Responsible for driving admissions growth in markets served exclusively by our virtual program
• Conducts high-volume outreach to providers, community partners, and potential referrers to generate qualified leads
• Expands awareness of OCD Anxiety Centers and ensures virtual programs meet or exceed census goals
• Establish contact with new accounts and win-back accounts
• Engage and manage relationships with healthcare providers and key decision-makers

Sales

• Conduct outbound cold outreach to therapists, psychologists, psychiatrists, and medical providers with whom no prior relationship exists
• Educate providers on OCD and anxiety disorders, common misdiagnoses, and the specialized services offered by the organization
• Perform initial needs analysis and discovery to determine whether the provider and their patient population are an appropriate clinical fit
• Qualify and vet accounts prior to scheduling introductory meetings
• Schedule in-person and virtual meetings for the Clinical Outreach Specialist and ensure all relevant background information is documented
• Maintain accurate records of outreach activity, provider notes, and scheduled meetings in the designated systems
• Adheres to all company policies and procedures
• Other duties as assigned

Behavioral Health Sales Intern

Community Manager

• Manage and grow the alumni program, maintaining consistent outreach and re-engagement strategies for former clients and their families
• Host virtual support meetings multiple times per week, developing content and facilitation guides for each session
• Develop and maintain an Alumni Portal in collaboration with the digital marketing team, serving as a living resource for former clients and families
• Actively and sensitively encourage alumni return for treatment when clinically appropriate
• Recruit, train, and manage a roster of alumni advocates across the country willing to share their stories publicly through social media, events, press, and organizational initiatives
• Maintain one active ambassador per market, with clear communication and consistent support throughout their engagement
• Partner with the Marketing Director to integrate advocate stories into broader campaigns and media outreach
• Develop written and multimedia content for support meetings, the alumni portal, email communications, and social media in collaboration with the Marketing Specialist and Marketing Director
• Gather and shape alumni stories for use in testimonials, press releases, and awareness campaigns, always ensuring informed consent and client dignity
• Contribute to the organization's broader content calendar with alumni stories and engagement highlights
• Track participation, engagement trends, and outcomes in structured reports shared regularly with the Marketing Director
• Collaborate cross-functionally with Admissions, Clinical, and Marketing teams to align community engagement with organizational goals
• Maintain accurate records of alumni participation, advocate assignments, and event outcomes
• Adheres to all company policies and procedures

Inside Sales Specialist – Virtual Programs

Inside Sales Specialist – Virtual Programs

Behavioral Health Sales Intern

Community Engagement Coordinator