The New York Public Library

Business Analyst, Data Platforms – Access

The New York Public Library

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $90,000 - $95,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformTableau

About the role

  • Support the work of NYPL Digital’s Data Platforms & Access team toward the major initiative of Data Transformation
  • Collaborate with stakeholders to understand their needs and gather business requirements, document relevant workflows, data definitions, and provide recommendations to Product Managers
  • Help communicate Data Platforms & Access strategy and domain language to NYPL staff
  • Collaborate with the Data Analyst to increase access to data in our platforms
  • Foster great communication between the Data Platforms & Access team and staff around the institution
  • Support and maintain the operation of our data platforms, including the Google Marketing Platform (Google Analytics 4, Google Tag Manager), among others
  • Help staff across NYPL to understand and effectively use Digital’s data platforms and tools through creating documentation, FAQs, office hours, responding to queries, and developing training content
  • Expand the Digital department's knowledge and understanding of library service data, systems, and concepts, as well everyday library processes, workflows, and procedures
  • Work with Product Management to establish a consistent practice and representation of library service data across all Digital properties
  • Support product managers in documenting product requirements and specifications
  • Manage regular stakeholder working group and advisory meetings
  • Perform other duties as required

Requirements

  • Bachelor’s degree and minimum of 3 years' experience working as a business analyst or similar role, OR
  • 5 years’ experience as a business analyst or similar role, OR
  • 5 years’ library experience, with responsibilities in areas such as liaising with stakeholders, communications, writing reports, data analysis, etc.
  • Analysis of business needs and recommended solutions
  • Documentation of business goals and technical requirements
  • Data visualization and/or business intelligence tools (e.g., Tableau, PowerBI, Looker, etc)
  • Google Marketing Platform and Google Cloud Platform products, or similar
  • Cloud data platforms (e.g., Databricks, Snowflake, AWS, Azure, etc)
  • Understanding of web analytics is very helpful
  • In-depth experience using Google Sheets or Excel
  • Familiarity with library operations is beneficial.
Benefits
  • Be **Helpful** to patrons and colleagues
  • Be **Resourceful** in solving problems
  • Be **Curious** in all aspects of your work
  • Be **Welcoming** and **Inclusive**
  • Office environment
  • Hybrid work environment; requires work in the office in NYC three days a week
  • Monday - Friday; 9-5
  • Non-Union
  • Exempt

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisdata visualizationbusiness intelligencedocumentationbusiness requirementsdata transformationstakeholder managementdata definitionsweb analyticslibrary service data
Soft skills
communicationcollaborationorganizational skillsproblem-solvingtraining development