The New York Public Library

Product Manager, Desktop Services Engineering

The New York Public Library

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $84,000 - $90,000 per year

Job Level

JuniorMid-Level

About the role

  • Own the development and execution of the desktop services engineering product roadmap
  • Teach technical desktop engineering and related concepts to non-technical stakeholders
  • Learn the functional structure and core mission of the New York Public Library
  • Improve the library's patron services, networks, and digital offerings
  • Develop and execute product roadmap in partnership with desktop services engineering team
  • Collaborate with IT teams to ensure security and technical excellence across library technologies

Requirements

  • Bachelor’s degree, with one year of experience - OR - 2-5 years of product management experience
  • Excellent communication skills, with the ability to explain technical engineering concepts to non-technical stakeholders.
  • Ability to collaborate with cross-functional teams, including IT, digital services, and library leadership, to integrate technology best practices into technology projects.
  • Strong analytical and problem-solving skills, with the ability to assess challenges and develop practical solutions.
  • Experience guiding teams through technology changes, ensuring smooth adoption and minimal disruption.
  • Ability to advocate for initiatives and build support among leadership, staff, and external partners.
  • Some knowledge of desktop services engineering, or computing environments in a complex organization is preferred
  • Microsoft, Google or other relevant certifications is a plus but not required
Benefits
  • Core Values: All team members are expected and encouraged to embody the NYPL Core Values:
  • Be Helpful to patrons and colleagues
  • Be Resourceful in solving problems
  • Be Curious in all aspects of your work
  • Be Welcoming and Inclusive
  • Work Environment: Office setting, Public library setting, Hybrid (3 days in office/2 days remote)
  • Physical Duties: Limited physical effort is required, May require travel within NYC
  • Schedule: Monday - Friday 9AM - 5PM

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
desktop services engineeringproduct managementanalytical skillsproblem-solving skills
Soft skills
communication skillscollaborationadvocacyteam guidance