Product Manager
S&P Global
Product Manager, Desktop Services Engineering
The New York Public Library
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $84,000 - $90,000 per year
Job Level
JuniorMid-Level
About the role
- Own the development and execution of the desktop services engineering product roadmap
- Teach technical desktop engineering and related concepts to non-technical stakeholders
- Learn the functional structure and core mission of the New York Public Library
- Improve the library's patron services, networks, and digital offerings
- Develop and execute product roadmap in partnership with desktop services engineering team
- Collaborate with IT teams to ensure security and technical excellence across library technologies
Requirements
- Bachelor’s degree, with one year of experience - OR - 2-5 years of product management experience
- Excellent communication skills, with the ability to explain technical engineering concepts to non-technical stakeholders.
- Ability to collaborate with cross-functional teams, including IT, digital services, and library leadership, to integrate technology best practices into technology projects.
- Strong analytical and problem-solving skills, with the ability to assess challenges and develop practical solutions.
- Experience guiding teams through technology changes, ensuring smooth adoption and minimal disruption.
- Ability to advocate for initiatives and build support among leadership, staff, and external partners.
- Some knowledge of desktop services engineering, or computing environments in a complex organization is preferred
- Microsoft, Google or other relevant certifications is a plus but not required
Benefits
- Core Values: All team members are expected and encouraged to embody the NYPL Core Values:
- Be Helpful to patrons and colleagues
- Be Resourceful in solving problems
- Be Curious in all aspects of your work
- Be Welcoming and Inclusive
- Work Environment: Office setting, Public library setting, Hybrid (3 days in office/2 days remote)
- Physical Duties: Limited physical effort is required, May require travel within NYC
- Schedule: Monday - Friday 9AM - 5PM
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop services engineeringproduct managementanalytical skillsproblem-solving skills
Soft skills
communication skillscollaborationadvocacyteam guidance
