The NAI

IT Support

• Deliver front-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients.
• Resolve routine issues quickly and accurately while escalating complex matters to senior operators.
• Analyze customers' needs to determine functional requirements.
• Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance.
• Screenings Requested: background checks, credit checks and/or drug screening.

Intermediate Help Desk Operator