Intermediate Help Desk Operator

The NAI

Help Desk Operator delivering customer support for a government project in Weston, FL. Managing inbound and outbound communication while adhering to service performance standards.

Posted 7/3/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Deliver front-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients.
Resolve routine issues quickly and accurately while escalating complex matters to senior operators.
Analyze customers' needs to determine functional requirements.
Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance.
Screenings Requested: background checks, credit checks and/or drug screening.

Requirements

What you’ll need

High School Diploma or High School Equivalency required
Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst
Bachelor’s Degree preferred (equivalency accepted: one year of education equals one year of experience, and vice versa)
Being a multilingual speaker is a plus
Must be accurate and efficient with all documentation and delivery of services.

Benefits

Comp & perks

Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
Company sponsored Life Insurance.
401K Retirement plan.
Vacation Leave and Sick Leave
Employee Assistance Program
Paid Training
Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SupportIssue ResolutionFunctional Requirements AnalysisDocumentation ManagementPerformance Metrics Analysis

Soft Skills

Effective CommunicationProblem SolvingAttention to Detail

Certifications

High School DiplomaBachelor’s Degree (Preferred)