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Intermediate Help Desk Operator
The NAIHelp Desk Operator delivering customer support for a government project in Weston, FL. Managing inbound and outbound communication while adhering to service performance standards.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on resolving inquiries efficiently and accurately. Proficient in analyzing customer needs and meeting performance metrics in a fast-paced environment.
Highest-signal resume keywords
Customer Support ServicesMultilingual CommunicationQuality AssuranceDocumentation AccuracyPerformance Metrics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportIssue ResolutionFunctional Requirements AnalysisDocumentation ManagementPerformance Metrics Analysis
Soft Skills
Effective CommunicationProblem SolvingAttention to Detail
Certifications & Qualifications
High School DiplomaBachelor’s Degree (Preferred)
Industry Keywords
DEA RegistrantsBackground ChecksCredit ChecksDrug Screening
About the role
Key responsibilities & impact- Deliver front-line customer support by handling inbound and outbound calls, emails, and inquiries from DEA registrants and clients.
- Resolve routine issues quickly and accurately while escalating complex matters to senior operators.
- Analyze customers' needs to determine functional requirements.
- Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance.
- Screenings Requested: background checks, credit checks and/or drug screening.
Requirements
What you’ll need- High School Diploma or High School Equivalency required
- Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst
- Bachelor’s Degree preferred (equivalency accepted: one year of education equals one year of experience, and vice versa)
- Being a multilingual speaker is a plus
- Must be accurate and efficient with all documentation and delivery of services.
Benefits
Comp & perks- Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
- Company sponsored Life Insurance.
- 401K Retirement plan.
- Vacation Leave and Sick Leave
- Employee Assistance Program
- Paid Training
- Paid Holidays