The Missing Link

IT Support Engineer – Level 1

The Missing Link

full-time

Posted on:

Location Type: Hybrid

Location: North Sydney • Australia

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ITSM

About the role

  • Respond to client enquiries, troubleshoot technical issues, and deliver timely resolutions
  • Manage incidents and service requests, escalating where required
  • Follow Incident and Problem Management processes to ensure service quality
  • Maintain accurate time entries and meet agreed Service Level Agreements (SLAs)
  • Work collaboratively within the Support Team to ensure excellent client outcomes
  • Provide occasional on‑site, face‑to‑face support to clients

Requirements

  • 1–2 years’ experience in an IT support role
  • Experience working in a Managed Service Provider (MSP) environment
  • Strong written and verbal communication skills
  • A proactive learner who enjoys working as part of a team
  • High attention to detail and consistent accuracy
  • Strong emotional intelligence and a calm, patient approach with customers
  • Ability to thrive in a fast‑paced, high‑demand environment
  • Microsoft 365 administration (user onboarding/offboarding, licensing, mailboxes)
  • General troubleshooting: MFA, Conditional Access, email security, vendor liaison
  • End‑user computing support: Windows OS, Microsoft Office, desktop applications
  • Basic networking knowledge: LAN, WAN, Wi‑Fi, VPNs
  • Device provisioning and rebuilds using Autopilot / Intune
  • Ticket management using ITSM tools
  • Valid driver licence and experience providing on‑site support
  • Industry‑recognised certifications (Microsoft certifications preferred)
Benefits
  • Supportive, collaborative, and respectful workplace
  • Exposure to an experienced team of Service Experience Engineers
  • Ongoing learning through company‑funded training and certifications
  • Clear pathways for career growth and internal opportunities
  • Engaging workplace with regular staff events and social activities
  • Free breakfast, soft drinks, and monthly team lunches
  • A culture that values wellbeing, development, and belonging
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft 365 administrationtroubleshootingend-user computing supportWindows OSMicrosoft Officebasic networking knowledgedevice provisioningAutopilotIntuneticket management
Soft Skills
written communicationverbal communicationteamworkattention to detailemotional intelligencepatienceability to thrive in fast-paced environmentproactive learning
Certifications
Microsoft certifications