The Missing Link

Infrastructure Engineer

The Missing Link

full-time

Posted on:

Location Type: Hybrid

Location: North Sydney • Australia

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Tech Stack

Azure

About the role

  • Manage and troubleshoot L3 incidents (P1/P2) with a view to apply permanent measures
  • Perform minor and major infrastructure changes
  • Take a lead role in reviewing IT environment and technically providing fit for purpose recommendations
  • Mentor our L1/L2 team by knowledge sharing
  • Proactively identify and raise technical issues that could lead to potential risks
  • Be a champion to document and update technical knowledge base
  • Participate in rotational On-Call responsibilities
  • Serve as a technical advisor, guiding decisions with evidence and industry best practices

Requirements

  • Minimum 6 years’ experience or more as a Systems Engineer or similar role
  • Readiness to perform and grow within a fast-moving MSP environment
  • Proven record and hands-on experience for core technologies like:
  • Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune, Autopilot)
  • Email Routing and Security Gateways (Mimecast, Defender)
  • Endpoint protection (Sophos, CrowdStrike, Defender or similar)
  • Basic Network knowledge
  • A security-first mindset (compliance & risk) with a proactive approach to prevention
  • Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
  • Strong interpersonal and communication skills that inspire trust, influence outcomes, and demonstrate role-model leadership
  • To be successful in this role you will be an autonomous and proactive individual with a keen willingness to learn and always be curious to enhance your knowledge and skills through our well supported training program.
Benefits
  • Flexible working arrangement - hybrid with 3 days in office per-week
  • Supportive environment and fun collaborative culture
  • Training / mentoring programs
  • Regular, fun social events
  • Daily breakfast, monthly staff lunch
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
L3 incident managementinfrastructure changesMicrosoft StackAzureM365Exchange OnlineActive DirectoryIntuneemail routingendpoint protection
Soft Skills
mentoringknowledge sharingproactive identificationdocumentationprofessionalismorganizational skillstime managementinterpersonal skillscommunication skillsleadership