The Missing Link

L3 IT Systems, Cloud Engineer

The Missing Link

full-time

Posted on:

Location Type: Hybrid

Location: North Sydney • Australia

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Azure

About the role

  • Manage and troubleshoot L3 incidents (P1/P2) with a view to apply permanent measures
  • Perform minor and major infrastructure changes
  • Take a lead role in reviewing IT environment and technically providing fit for purpose recommendations
  • Mentor our L1/L2 team by knowledge sharing
  • Proactively identify and raise technical issues that could lead to potential risks
  • Be a champion to document and update technical knowledge base
  • Participate in rotational On-Call responsibilities
  • Serve as a technical advisor, guiding decisions with evidence and industry best practices

Requirements

  • Minimum 6 years’ experience or more as a Systems Engineer or similar role
  • Readiness to perform and grow within a fast-moving MSP environment
  • Proven record and hands-on experience for core technologies like:
  • - Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune, Autopilot)
  • - Email Routing and Security Gateways (Mimecast, Defender)
  • - Endpoint protection (Sophos, CrowdStrike, Defender or similar)
  • - Basic Network knowledge
  • A security-first mindset (compliance & risk) with a proactive approach to prevention
  • Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
  • Strong interpersonal and communication skills that inspire trust, influence outcomes, and demonstrate role-model leadership
Benefits
  • Flexible working arrangement - hybrid with 3 days in office per-week
  • Supportive environment and fun collaborative culture
  • Training / mentoring programs
  • Regular, fun social events
  • Daily breakfast, monthly staff lunch

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
L3 incident managementMicrosoft StackAzureM365Exchange OnlineActive DirectoryIntuneAutopilotEmail RoutingEndpoint protection
Soft skills
mentoringknowledge sharingproactive identification of issuesdocumentationprofessionalismorganizational skillstime managementinterpersonal skillscommunication skillsleadership