The Mill Adventure

Responsible Gaming Manager

The Mill Adventure

full-time

Posted on:

Location Type: Remote

Location: Malta

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About the role

  • The selected individual will be responsible to:
  • - Interpret and analyse data sets from customer accounts, deciphering key patterns and trends that may indicate problem gambling
  • - Review customers on a daily basis, specifically to spot any concerning activities related to their game play
  • - Escalate cases to as required from in accordance with internal procedures
  • - Identify and escalate suspicious patterns, transactions and the information obtained as a part of the duty of care
  • - Supporting responsible gaming operations across multiple jurisdictions by applying market-specific requirements as documented.
  • - Keep up to speed with regulatory requirements and process changes that will affect customers to ensure exemplary decision making
  • - Contributing to the continuous improvement of existing RG procedures by providing structured feedback and documented suggestions.
  • - Maintaining accurate case records and documentation to ensure consistency, audit-ability, and knowledge sharing
  • - Collaborate with other departments around player behaviour.

Requirements

  • You'll be a great fit if you have:
  • - 1-2 years' experience in a similar role
  • - Solid knowledge of responsible gaming principles and duty-of-care obligations
  • - Familiarity with the MGA and Estonian frameworks
  • - A passion for RG, with an understanding and empathetic nature
  • - Excellent analytical skills, interpersonal problem-solving skills
  • - Meticulous attention to detail
  • - Excellent written and verbal communication skills
  • - Finnish are considered a significant advantage
Benefits
  • - A lean, focused company, offering a flexible working environment
  • - The opportunity to work with and learn form a highly skilled, talented team
  • - A great company culture, where accountability is innate, transparency is key and competency is virtue
  • - Being part of a small, tight knit, caring community
  • - Work equipment of your choice
  • - Private health insurance
  • - Learning budget
  • - Parking/transport or co-working allowance
  • - Company wide and team based get togethers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysispattern recognitioncase documentationregulatory compliancecontinuous improvement
Soft skills
analytical skillsinterpersonal skillsproblem-solving skillsattention to detailwritten communicationverbal communicationempathy