The MCS Group, Inc

Customer Support

• The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.
• Review call sheet on daily basis from Team Leader
• Make phone calls to each provider to confirm our written request was received
• Update the MCS diary system with the contents of the call so our clients can read the progress of their assignments in status message, in accordance with company timeline protocol
• Diary the next call for proper follow up activities
• Assign the proper codes for status messages to client
• Determine if a copy fee is required and arrange the preparation of the check
• Inform Request Processing of any address changes to providers or clients
• Keep Client Specialist informed of difficult Providers
• Prepare excel spreadsheets as required by Providers

Customer Service Associate

Accounts Receivable

• Upload invoices and statements to electronic portals
• Prepare and distribute past due invoices and reports
• Research and respond to customer inquiries
• Assist with customer account reconciliations
• Respond to Information Requests according to company guidelines
• Support monthly and quarterly audits
• Serve as the liaison between the company and its clients

Customer Service Associate

Accounts Receivable Associate