Customer Service Associate

The MCS Group, Inc

Role involves securing records from providers and effectively managing requests with strong communication skills and Microsoft Office proficiency. Focused on high client interaction and attention to detail.

Posted 5/8/2026full-timeRemote • California, Florida, North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

About the role

Key responsibilities & impact

The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.
Review call sheet on daily basis from Team Leader
Make phone calls to each provider to confirm our written request was received
Update the MCS diary system with the contents of the call so our clients can read the progress of their assignments in status message, in accordance with company timeline protocol
Diary the next call for proper follow up activities
Assign the proper codes for status messages to client
Determine if a copy fee is required and arrange the preparation of the check
Inform Request Processing of any address changes to providers or clients
Keep Client Specialist informed of difficult Providers
Prepare excel spreadsheets as required by Providers

Requirements

What you’ll need

Excellent oral and written communication skills; strong interpersonal skills
Strong client focus: ability to interact with customers at all levels
Strong analytical and problem-solving skills; high-level of attention to detail
Ability to multi-task effectively and maintain organization and composure under high pressure
Strong knowledge of Microsoft Office (Excel, Word)
Capable of making timely, independent decisions
Ability to work to deadlines and prioritize work
Ability to work independently and as part of a team
Associate degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The MCS Group, Inc Website LinkedIn All Job Openings 501 - 1000 employees Founded 1979 🤝 B2B 🏢 Enterprise 📚 Education B2B
Enterprise
Education <The MCS Group, Inc. > is a nationally-recognized provider of outsourced business and technology services, offering records retrieval, eDiscovery and managed review, digital forensics and data collections, and comprehensive management services such as mailroom, copy/print/scan, reception, and facilities support. The company serves law firms, insurance and financial firms, corporations, government agencies, higher education, and life sciences/pharmaceutical clients, leveraging RelativityOne certification and other technologies to improve workflows, ensure compliance, and reduce operational costs. Customer Service Associate Job not on LinkedIn 🔥 53 minutes ago 🏄 California, Florida, +3 more states – Remote 💵 $17 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.
Review call sheet on daily basis from Team Leader
Make phone calls to each provider to confirm our written request was received
Update the MCS diary system with the contents of the call so our clients can read the progress of their assignments in status message, in accordance with company timeline protocol
Diary the next call for proper follow up activities
Assign the proper codes for status messages to client
Determine if a copy fee is required and arrange the preparation of the check
Inform Request Processing of any address changes to providers or clients
Keep Client Specialist informed of difficult Providers
Prepare excel spreadsheets as required by Providers 🎯 Requirements
Excellent oral and written communication skills; strong interpersonal skills
Strong client focus: ability to interact with customers at all levels
Strong analytical and problem-solving skills; high-level of attention to detail
Ability to multi-task effectively and maintain organization and composure under high pressure
Strong knowledge of Microsoft Office (Excel, Word)
Capable of making timely, independent decisions
Ability to work to deadlines and prioritize work
Ability to work independently and as part of a team
Associate degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Yacht Insurance Customer Service Representative 🔥 54 minutes ago Newcoast 51 - 200 💸 Finance 👥 B2C Website LinkedIn All Job Openings Yacht Insurance CSR handling development and servicing of client policies for Yacht and boat insurance. Increasing Newcoast’s reputation as a premier provider of marine insurance services. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Care Representative 🔥 1 hour ago Safelite 10,000+ employees 🚗 Transport 🛒 Retail Website LinkedIn All Job Openings Customer Care Representative providing efficient telephone support for claims processing and appointment scheduling. Assisting with customer service issues and ensuring high-quality experiences. 🇺🇸 United States – Remote 💵 $19 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Representative 🔥 2 hours ago Rentokil Pest Control North America 10,000+ employees 🤝 B2B 👥 B2C Website LinkedIn All Job Openings Customer Service Representative engaging with customers, gathering information, and scheduling services. Based in the Rentokil family tackling pest control and related services. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Associate 🔥 2 hours ago Farmers Insurance 10,000+ employees ⚕️ Healthcare Insurance 💸 Finance Website LinkedIn All Job Openings Customer Service Associate at Farmers assisting customers with claims through inbound calls. Requires excellent communication skills and accountability in a remote work environment. 🇺🇸 United States – Remote 💵 $18 - $20 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Destination Support Specialist 🔥 2 hours ago Ultimate Jet Vacations 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Destination Specialist driving sales growth for Africa luxury travel portfolio. Lead relationship management and conversion of complex luxury travel requests into bookings. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data entryrecord managementanalytical skillsproblem-solvingattention to detailmulti-taskingorganizationindependent decision-making

Soft Skills

oral communicationwritten communicationinterpersonal skillsclient focusteamworktime managementcomposure under pressure

Certifications

High School DiplomaAssociate degree