Director of Client Services
The Loudr Agency
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • United States
Visit company websiteExplore more
Salary
💰 $125,000 per year
Job Level
About the role
- Lead, mentor, and manage Account Supervisors and Account Managers, fostering a proactive, high-performance culture
- Own the P&L for the Account Services department, managing scope, staffing, and profitability
- Ensure every account has a clear strategic roadmap and consistently high client service standards
- Serve as the senior escalation point for client issues and relationship management
- Partner with the executive team on new business pitches and client growth initiatives
- Oversee onboarding for new clients to ensure a seamless transition from sales to delivery
- Enforce SOPs, improve processes, and ensure accurate time tracking and reporting
- Collaborate cross-functionally with Creative, Media, and Web teams to deliver integrated work
Requirements
- 8+ years of agency account management experience, including 4+ years in a leadership role
- Experience managing Account Supervisors and Account Managers
- Strong understanding of agency economics, P&L, utilization, and scoping
- Proven ability to mentor teams and lead with accountability
- Exceptional client relationship and communication skills
- Agency experience preferred
- Experience with luxury retail clients a plus
- Familiarity with EOS is a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementaccount managementprocess improvementtime trackingreportingclient onboardingstrategic roadmap developmentutilization managementscoping
Soft Skills
leadershipmentoringclient relationship managementcommunicationaccountabilitycollaborationproactive culturehigh-performance culture