The Lesbian, Gay, Bisexual and Transgender Community Center

Community Programs Manager

The Lesbian, Gay, Bisexual and Transgender Community Center

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $65,000 - $75,000 per year

About the role

  • Oversee the coordination, quality, and evolution of Social Support Groups and related community programming
  • Ensure high-quality facilitation, strong participant engagement, and meaningful connection to Center Support services and broader Center programming
  • Support the transition of social groups from primarily drop-in models toward more structured program cycles with seasonal enrollment periods
  • Maintain a visible, relational presence within programming, supervise facilitators and intake staff, and oversee program operations including data tracking, reporting, and grant compliance
  • Co-design and implement structured social and support groups
  • Coordinate recruitment, registration, and orientation processes for program cycles
  • Develop program timelines, participant engagement strategies, and culminating or solidarity events
  • Oversee Keys to Success programming
  • Ensure programming reflects trauma-informed, culturally responsive, and TGNC-centered practices
  • Maintain regular in-person presence during group hours, including evenings, to support facilitators and build rapport with participants
  • Observe facilitation sessions to ensure alignment with program goals, group norms, and organizational mission
  • Cultivate a welcoming, inclusive program culture
  • Monitor participation and retention trends
  • Recruit, train, and supervise approximately up to 15 part-time group facilitators
  • Provide supervision and guidance to the Intake Coordinator
  • Conduct initial program placement assessments and facilitate warm referrals to Center Support services
  • Ensure that social groups function as a strong entry point into broader Center services
  • Oversee program data collection, tracking, and reporting for funding sources
  • Support grant compliance, reporting requirements, and budget monitoring

Requirements

  • Bachelor’s degree or equivalent transferable lived, education, and/or professional experience
  • Three (3) to five (5) years of experience and success in the provision of case management, social groups, community, and/or social services support
  • Bilingual or multilingual required
  • Spanish language proficiency strongly preferred
  • Previous experience in group facilitation in social support groups, group work experience with the TGNC community, wellbeing groups, gender-expansive groups, immigration-related groups, grief, living with HIV, and disability+ community groups
  • Strong experience and skills in program development, project management, event production, volunteer/staff supervision, community organizing, and outreach
  • Familiarity with trauma-informed and survivor-centered frameworks preferred
  • Previous experience delivering services from a trauma-informed perspective and working with individuals that have experience working with survivors of crimes and their families
  • Experience leading teams through a supportive and collaborative approach
  • Excellent interpersonal skills and ability to work with a wide range of work styles and cultural backgrounds
  • Excellent written and verbal communication skills
  • A flexible, creative, and assertive self-starter is a must
  • Knowledge, understanding, and experience working with LGBTQ+, TGNC, POC, and Immigrant populations
Benefits
  • medical
  • dental
  • vision
  • 401k with employer contribution
  • voluntary life
  • short-term disability insurance
  • long-term disability insurance
  • paid parental leave
  • family care leave
  • gender affirming healthcare leave
  • generous paid time off policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementgroup facilitationprogram developmentproject managementevent productiondata trackinggrant compliancebudget monitoringparticipant engagement strategiesprogram assessment
Soft Skills
interpersonal skillscommunication skillsteam leadershipcollaborative approachflexibilitycreativityassertivenesscultural competencyrelationship buildingsupervision
Certifications
Bachelor's degree