Manager – Casino Operations
The Leaflet
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Oversee the lifecycle of online casino games, including game selection, integration, configuration, and road mapping.
- Collaborate with internal teams to identify, investigate, and mitigate fraudulent activities and other operational risks.
- Ensure strict adherence to all relevant state gaming regulations and responsible gaming practices in various jurisdictions.
- Act as a key point of contact and escalation for complex customer service issues related to iGaming operations.
- Continuously identify opportunities for process improvement and automation within casino operations to enhance efficiency, reduce costs, improve time-to-market, and improve player experience.
- Lead and mentor a team of casino operations coordinators, fostering a collaborative and high-performing work environment.
- Work closely with marketing, product, commercial, compliance, and customer support teams to ensure alignment and achieve business objectives.
Requirements
- Minimum of 5 years of experience in casino operations, with at least 3 years specifically in online gaming.
- Demonstrated understanding of iGaming platforms, back-office systems, and CRM tools.
- Strong analytical and problem-solving skills with the ability to interpret complex data and make data-driven decisions.
- In-depth knowledge of iGaming regulations and responsible gaming principles in key online markets (e.g., New Jersey, Pennsylvania, Michigan, Ontario).
- Excellent verbal communication skills, written communication skills, and presentation skills.
- Ability to work effectively in a fast-paced, dynamic, and target-driven environment.
- Strong leadership and team management capabilities.
- Proactive, results-oriented, and highly organized.
Benefits
- Competitive pay and benefits
- Flexible vacation allowance
- A hybrid / remote working environment
- Startup culture backed by a secure, global brand
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
iGaming platformsback-office systemsCRM toolsdata analysisprocess improvementautomationgame integrationgame configurationgame selectionrisk mitigation
Soft Skills
analytical skillsproblem-solving skillsverbal communicationwritten communicationpresentation skillsleadershipteam managementorganizational skillscollaborationresults-oriented