The Job Seekers Journey

Booking Manager

The Job Seekers Journey

full-time

Posted on:

Location Type: Remote

Location: Portugal

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About the role

  • As Booking Manager you are responsible for designing, implementing and optimizing the project’s booking strategy, with the goal of maximizing conversion of leads into prospective students.
  • Regularly create, develop and inspire a high-performance team, ensuring that all processes are followed consistently and that prospective students receive excellent service.
  • Collaborate with the leadership team to develop the project’s overall strategy and to optimize the leadership and team management methodology.

Requirements

  • Appointment Booking Strategy | knows how to define booking strategies and optimize booking and show-up rates
  • Incentive Structures | can design incentive schemes for commercial/sales teams
  • Strategic Thinking | able to set objectives, analyze results, interpret data, identify root causes and define effective strategic plans
  • Execution Management | able to allocate resources, set timelines, communicate priorities, solve problems and control quality
  • Process Mapping | able to deconstruct, analyze, structure, document and optimize organizational processes, ensuring efficiency, clarity and continuous improvement
  • Selective Recruitment | able to assess candidates’ capabilities, select the right people and inspire them to join the project
  • Inspirational Communication | able to motivate teams to believe in themselves and perform at their best
  • Situational Mentoring | able to provide feedback and develop each person’s skills according to their challenges and personal characteristics
  • Proactive Leadership | able to listen attentively, read between the lines, understand team members’ needs and support them with their challenges
  • Clarity and Articulation | able to communicate internal processes, guidelines or changes clearly and simply, ensuring everyone understands their role and next steps
  • Improvisation and Adaptability | able to adjust approach according to each team member’s profile, timing and needs, maintaining flexibility in unforeseen situations
  • Influence and Persuasion | able to mobilize the team into action, overcome resistance with empathy, and inspire each person to give their best with enthusiasm and purpose
  • Time Management | able to run meetings or interactions objectively, keeping focus on essential topics and optimizing everyone’s time.
Benefits
  • Work with the CEO/GM to define the booking strategy
  • Design and optimize booking and sales processes and scripts in Notion
  • Design, implement and optimize booking journeys in Pipedrive
  • Ensure high-quality adherence to booking processes, scripts and journeys across the team
  • Ensure team leaders adhere to the leadership and management methodology
  • Coordinate and support team leaders, the Assistant Booking Manager and the Booking Operations Lead in day-to-day activities
  • Update booking job descriptions whenever changes occur
  • Collect improvement suggestions from team leaders for processes, scripts and booking journeys, as well as for the team’s leadership and management methodology
  • Work with the Assistant Booking Manager to design and implement the recruitment, onboarding, training and talent development plan for the booking and sales team
  • Work with the Booking Operations Lead to design and implement the coordination plan for bookings and show-ups
  • Coordinate with the Power BI Consultant on the design of dashboards for operational and financial KPI analysis related to the booking teams
  • Work with the Digital Manager to implement and optimize software and automations related to the booking process
  • Work with the Marketing team to optimize lead acquisition, nurturing, booking and show-up of qualified leads
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Appointment Booking StrategyIncentive StructuresStrategic ThinkingExecution ManagementProcess MappingSelective Recruitment
Soft Skills
Inspirational CommunicationSituational MentoringProactive LeadershipClarity and ArticulationImprovisation and AdaptabilityInfluence and PersuasionTime Management