The Job Seekers Journey

Manager

• As Booking Manager you are responsible for designing, implementing and optimizing the project’s booking strategy, with the goal of maximizing conversion of leads into prospective students.
• Regularly create, develop and inspire a high-performance team, ensuring that all processes are followed consistently and that prospective students receive excellent service.
• Collaborate with the leadership team to develop the project’s overall strategy and to optimize the leadership and team management methodology.

Booking Manager

• Support students throughout their journey, ensuring a close, positive and consistent experience
• Foster and activate the student community across contact channels, with a focus on the online environment
• Manage WhatsApp groups and other community spaces
• Support students with their questions, needs and roadblocks
• Conduct regular follow-ups to reinforce rapport, engagement and continuity of support
• Plan and run community initiatives and events, both online and in-person
• Identify opportunities to improve the student journey and experience
• Collaborate with internal teams to ensure an integrated experience
• Record relevant information and ensure continuity of student support
• Contribute ideas to enhance the experience, engagement and community dynamics

Booking Manager

Program Experience Manager